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Technical Support Representative

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

1+ year experience as Tech Support Rep, Exceptional English communication skills, Organizational and time management proficiency, Familiarity with tech tools and software, Ability to work night shifts.

Key responsabilities:

  • Resolve IT concerns through various channels
  • Deliver technical assistance and support
  • Assist with invoicing and customer onboarding
  • Record customer engagements accurately
  • Utilize ticketing system for service inquiries
Starfish logo
Starfish Madtech: Marketing + Advertising + Technology Startup https://findstarfish.com/
11 - 50 Employees
About Starfish
Engage vetted talent at 20% the cost of US equivalents. Get matched to the top 1% of talent from the Philippines, India and Latin America. - Marketing: Social Media Managers, SEO Strategists, Growth Marketers, Performance Marketers - Design: Graphic Designers, Illustrators, Animators, Video Editors - Sales: Lead Generation Experts, Sales Development Representatives, CRM Data Entry Specialist, Telemarketers - Operations: Virtual Assistants, Executive Assistants, Bookkeepers, Project Managers, Customer Service Personnel - Digital: Developers, QA Engineers, Web Managers - Writing: Copywriters, Thought Leadership Writers
See more Starfish offers

Job description

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.

Requirements

  • Minimum of 1 year demonstrated proficiency as a Technical Support Representative
  • Exceptional English communication abilities, encompassing both written and verbal aptitude
  • Outstanding capabilities in phone, email, and instant messaging communications
  • Strong organizational and time management proficiencies
  • Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
  • Experience with word-processing software and spreadsheets, such as MS Office
  • Familiarity with online calendar platforms and scheduling tools, including Google Calendar
  • Possesses a proactive and confident demeanor with acute attention to detail
  • Able to work the night-shift.

Duties and Responsibilities

  • Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
  • Deliver technical assistance through telephone, email, and chat channels.
  • Aid in the generation, revision, and timely dispatch of invoices.
  • Orient customers through the initial phases of platform/product engagement.
  • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
  • Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
  • Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Technical Requirements:

  • USB Headset
  • Functional Webcam
  • Functional Computer
  • Internet Service with a minimum speed of 25 Mbps via cable connection

Benefits

  • Comprehensive Health Insurance Coverage (HMO)
  • Performance-Based Incentive Programs
  • Embracing and Inclusive Workplace Culture
  • Continuous Upskilling and Development Opportunities
  • Full Work-From-Home Arrangement
  • Dedicated and Supportive Team Environment
  • Pathways for Professional Advancement
  • Engaging and Enjoyable Work Atmosphere

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Remote Desktop SoftwareElectronic MessagingGoogle CalendarTechnical SupportHuman Communication

Other Skills

  • Time Management
  • Microsoft Word
Are you interested?

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