Offer summary

Qualifications:

Proven experience as a ServiceNow Developer with a focus on ITSM and Service Portal., Strong understanding of system architecture and integration across multiple platforms., Ability to troubleshoot and resolve ServiceNow incidents effectively., Experience in customizing and configuring ServiceNow applications and modules..

Key responsabilities:

Design and define IT system architecture for integration across the enterprise.

Coordinate the design of subsystems and manage architecture governance processes.

Communicate and build relationships with stakeholders and IT teams to deliver ITSM services.

Create and maintain the Service Catalog, and assist in the development of workflows and enhancements.

Job description

Title: ServiceNow Developer (23-06987)
Location: India (Remote)
Duration: 4 Months (w. possible 1yr extension)
Visa: No restrictions as long as legally eligible to work (US Citizen Preferred)
Interview Type: Phone
Start Date: ASAP
Positions Needed: 1

Job Scope:
Skillset: ServiceNow Developer (ITSM, Service Portal, Integrations)
Location: Resource can be based in USA or Canada (USA preferred)
- Designs and defines information technology (IT) system architecture for integration of multiple platforms, operating systems, and applications across the enterprise.
- Determines systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security.
- Coordinates design of subsystems and integration of total system.
- Identifies, analyzes, and resolves program support deficiencies. Develops and documents the framework for integration and implementation for changes to technical standards.
- Assists in the development of and manages an architecture governance process.
- Be a trusted partner/lead for projects, events, enhancements, and ongoing support.
- Communicate and build productive working relationships with all levels of the organization as well as with other IT teams and vendors
- Leverage advanced technology and liaise with vendors to deliver innovative, cost-effective, ITSM services.
- Troubleshoot and lead resolution of major/minor ServiceNow incidents
- Create and maintain all aspects of our Service Catalog (workflow, etc)
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
- Participate as subject matter expert in architectural design, build, and deployment.
- Define, document, and adhere to a governance model that stabilizes/protects the environment.
- Perform installation and testing of vendor-provided updates and new releases
- Work with business users to identify and refine business requirements and workflows
- Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
- Designing, configuring and customizing new applications and modules
- Develop UI forms, fields, notifications, workflows and JavaScript server/client code
- Analyze system processes and develop enhancements to improve user experience and general system usability.
- Perform functional testing of system applications and updates/enhancements.
- Work with users to fully utilize the ServiceNow product suite.
- Process and prepare data for uploads to systems during implementations.

Required profile