Operational Risk Program Senior Officer

Overview:

The Operational Risk Program Senior Officer is responsible for designing, implementing, and managing risk-related programs and frameworks, including those for New products and Services, Operational Risk Events (OREs), Risk & Control Self-Assessments (RCSAs), and other key initiatives. These programs are critical in ensuring the bank's effective risk identification, mitigation, and compliance. This role requires a deep understanding of operational risk management, regulatory requirements, and the latest risk assessment technologies to protect the bank’s financial stability while supporting business growth.

Principal Duties & Responsibilities:

• Develop and enhance risk management tools, models, and frameworks to support enterprise-wide risk oversight, with a focus on identifying and mitigating risks associated with new products and services, operational risk events, RCSAs, and other key risk programs, ensuring alignment with evolving business strategies and objectives.
• Develop and maintain policies, standards, and/or procedures for Operational Risk Events, New Products and Services, and other operational risk policies as required.
• Lead the development and execution of operational risk assessments in collaboration with risk SMEs (e.g., financial, credit, market, liquidity, and compliance) and/or the Project Management team for new products and services, RCSAs, and operational risk events, ensuring that potential risks are identified, assessed, and addressed proactively.
• Collaborate with IT to integrate automation and advanced technology solutions that enhance risk assessment, reporting, and management processes across new business initiatives and operational activities.
• Manage the monitoring of Operational Risk Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs), ensuring the early detection of emerging risks and facilitating proactive risk management.
• Oversee the support of internal and external audits by providing necessary risk documentation and reports, ensuring transparency and compliance in all risk-related programs, including operational risk events and new business initiatives.
• Lead training programs to improve risk awareness and help employees manage risks, particularly in new products, services, and operations.
• Communicate risk strategies and recommendations to executive leadership and board committees, with a focus on new products and services, and operational risk events.
• Develop and manage risk dashboards for real-time risk visualization and monitoring of operational risk events, and risks related to new products and services.
• Lead efforts to stay informed on industry trends, benchmark risk management, identify improvements, and collaborate with 1LOD, internal audit, and other departments.
• Lead the identification and monitoring of external industry events and emerging risks.
  

• 7-10 years of experience in operational risk management, financial risk consulting, or a related field within a large bank or financial institution.
• Strong knowledge of banking regulations, risk assessment methodologies, and financial risk products.
• Experience working with risk technology platforms and analytics tools (e.g., Archer, ServiceNow, Power BI).
• Strong analytical and problem-solving abilities to assess complex risk exposures.
• Deep understanding of regulatory frameworks and risk compliance requirements.
• Proven leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively with senior management, stakeholders, and regulatory bodies.
• Project management experience in implementing risk frameworks and technologies.
  

• Bachelor’s or Master’s Degree in Finance, Risk Management, Economics, Business Administration, or a related field.
• Professional certifications preferred (e.g., FRM, CFA, etc.).

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.