Offer summary

Qualifications:

Bachelor’s degree or equivalent experience in the financial industry., 1+ years of related experience or 4+ years of relevant experience., Intermediate to advanced knowledge of banking products, services, and regulations., Strong oral, written, and interpersonal communication skills..

Key responsabilities:

Support sales team and clients by driving usage and adoption of AAB products.

Conduct business environment analysis and identify opportunities for improvement.

Create personalized improvement plans and provide training to CMC staff.

Assist with bank transition support and document opportunities for efficiency.

Job description

Job Title:

Client Success Advisor

Location:

Remote Florida

What you'll do:

As a Client Success Advisor, your focus is in supporting our sales team and clients. Alliance Association Bank (AAB) has heavily invested and will continue to invest in robust integrations and payment solutions that provide a wide range of features and options to clients. This role is key in ensuring client adoption of these solutions to enhance their experience and deepen relationships.

Drive usage and adoption of AAB products/systems through a structured process of direct client communication, analysis and training. Work directly with Community Management Companies (CMCs) through the following process:
Conduct business environment analysis to outline current state of CMC by documenting staffing arrangement, internal account reconciliation process, AR process (coupons, statements, ePayments, etc.) and client support mode. Through this process the CSC identifies opportunities for change/improvement within the CMC and potential updates in the AAB systems/processes. (Analysis includes review of internal AAB reports regarding customer, conversation with HOA Banker and Sales officer and pre-engagement survey.)
Usage Assessment and Gap Analysis – After understanding/documenting the client’s current processes, the CSC will conduct a usage assessment and gap analysis identifying the percentage of systems the client is actively using. This analysis will primarily fall into (a) Software Integration, and (b) AR Payment Processing, but will also include an analysis of the client’s usage of online banking, ACH, positive pay, ACH filtering, etc.
Improvement Plan and Training – After understanding the clients processes, needs and current system usage, the CSC will create and work through a personalized plan to update their system configurations, update/configure accounting software, train CMC staff and provide training/reference material. Plan will include follow-up and monitoring to ensure adoption.
Post Survey and report – CSC will conduct a post process survey and provide a short overview of the engagement and objectives achieved.
Work closely with AAB product managers. Help architect new strategies and beta products/processes such as working with clients on an all-digital AR strategy by testing different models and surveying clients. Assists in the development of user guides and training sales officers.
As CSC becomes more experienced, the CSC will engage in the later stages of sales prospecting efforts for key CMCs and assist with documenting the opportunities/efficiencies a CMC will gain with a bank change by quantifying the dollars in savings for a prospect.
Provide bank transition support/assistance for key clients by directly augmenting CMC accounting staff during the bank transition process. CSC will gain access to the CMC system and collect management agreements, add new bank accounts to accounting software, configure accounting system, update automated utility payments, assist in the distribution/collection of association signature cards and mail bank change communication to boards/homeowners.

What you'll need:

Bachelor’s degree (BA) or equivalent from a college or university and 1 or more years related experience or, 4 or more years related experience. Work related experience should consist of relevant experience in the financial industry. May have completed a credit training program or have experience working in a branch or TM support capacity.
Intermediate to advanced knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures, with an emphasis in treasury management, credit facilities, or a combination.
Intermediate to advanced knowledge of deposit and payment products, and online technology platforms, sales concepts, and banking regulations.
Strong oral, written, and interpersonal communication skills required.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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