Offer summary

Qualifications:

Some experience in customer support, sales, or marketing roles, preferably in SaaS, CPG, or media., Strong communication skills to explain technical concepts simply., Eager to learn and self-motivated with effective time management skills., Comfortable working with data and analytics tools..

Key responsabilities:

Assist customers with the adoption and implementation of Pacvue’s solutions.

Support Business Solution Partners and Account Executives with pre-sales activities, including presentations and training sessions.

Stay updated on industry trends and best practices in eCommerce and SaaS solutions.

Document customer interactions and maintain organized records.

Job description

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

As a Business Solutions Associate, you will play a supporting role in assisting customers with the adoption and implementation of Pacvue’s solutions. You will collaborate with cross-functional teams to ensure that our customers receive excellent support and guidance on how to best utilize our platform. This is a great opportunity for someone looking to start their career in SaaS and gain hands-on experience in value selling, internal and customer support, and data analysis.

Responsibilities:

Learn and understand Pacvue’s products and solutions to assist bringing the voice of the customer into everything we do.
Support Business Solution Partners and Account Executives with pre-sales support, including presentations, data analyses and training sessions.
Stay updated on industry trends and best practices in eCommerce and SaaS solutions.
Assist in documenting customer interactions and maintaining organized records.

Skills & Qualifications:

Some experience in a customer support, sales, or marketing role. SaaS, CPG or media experience a plus.
Strong communication skills with the ability to explain technical concepts in simple terms.
Eager to learn, self-motivated, and able to manage time effectively.
Comfortable working with data and analytics tools with a focus on generating the next steps, outcomes, and impact.
Strong problem-solving skills.
Ability to work cross-functionally with teams in a fast-paced environment.

Benefits:

Unlimited Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave

#LI-remote

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Required profile