User Experience (UX) Portfolio Manager

Overview:

Now hiring a User Experience (UX) Portfolio Manager

The User Experience (UX) Portfolio Manager has overall responsibility for the day to day management of a portfolio of assigned projects and is responsible for project management and facilitation of enterprise wide initiatives, major projects, and continuous business improvement items. This role is responsible for developing and educating less experienced staff in program / project management operations and practices. Additionally, this role will provide leadership to teams and have the ability to manage in a matrix environment.

Our Consumer Experience Team aspires to the Presbyterian Promise to ease consumers’ way to their best health. As a User Experience (UX) Portfolio Manager, you will help shape our digital consumer experience by developing intuitive, engaging, and accessible digital solutions. This role balances UX/UI design, webpage content, and business prioritization with an emphasis on human-centered design and user testing or research. You will collaborate cross-functionally with business and digital/IT leaders to prioritize initiatives, enhance usability, and support aligning digital experiences with consumer needs and business goals.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based Remote- Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:

• Masters Degree
• Ten or more years as a Program/Project Manager
• Project Management in the healthcare industry

• Bachelors Degree
• Ten or more years as a Program/Project Manager required. 
• Experience managing multiple enterprise-level, large, complex projects
• Experience managing vendor relationships and vendor resources 

Responsible for managing health plan wide digital experience projects (improving digital experience). Work is focused on consumer and digital experiences and may potentially work closely with digital product management, engineering and operational teams to create digital solutions and improved experiences. Oversees user centered design from research to strategy to execution including roadmaps.

• Lead UX Research & Testing – Own user research, usability testing, and consumer feedback analysis to inform digital enhancements.
• Develop UX Mock-Ups & Prototypes – Create wireframes and high-fidelity designs to guide IT and digital teams in implementing user-friendly interfaces.
• Other supporting activities – Provide recommendations on UX/UI improvements, content structure, lead workshops on design decisions, support digital roadmap prioritization, leverage data and analytics for optimizing digital experiences.

Adheres to the established Fluent enterprise methodologies, practices and procedures for documentation and project management to promote accountability within the Fluent that cultivates a collaborative work environment with our customers and ensures delivery of agreed upon results.

Improving Fluent effectiveness and reliability through:
i. Only conducting approved work and referring new work or scope changes to the appropriate manager, PM or project management team for review and analysis.
ii. Actively assessing risks and assisting in risk mitigation.
iii. Completing assigned tasks/projects on time, on budget and in scope.

Performing with accountability and responsibility for not performing or requesting any out of scope tasks.

Performing with accountability and responsibility for keeping informed about changes in policies, practices and procedures

Defines project scope, budget, goals and deliverables that support the business requirements in collaboration with senior management and stakeholders. Directs and manages project development from beginning to end including clear and concise
timeline expectations to the project team.

Plans and schedules project timelines and milestones using appropriate tools. Coordinates resource estimates and participants needed to achieve project goals. Where required, negotiates with other department managers for the acquisition of required personnel from within the organization.

Proactively manages changes in project scope, budget, project issues, potential risks, and devises contingency plans.

Develops and delivers status reports, proposals, requirements documentation, change/risk/issue logs, earned value analysis, meeting minutes and presentations.

Manages clinical, business, IT, and vendor resources in a matrix environment working with appropriate management to secure the appropriate resources.

Develops best practices and tools for project execution and management.

Ensure that all projects have a documented expected outcomes giving specific details and timelines for that return.

If needed, coordinate and ensure that training specific to the project is planned and executed.

MAJOR ACCOUNTABILITIES/RESPONSIBILITIES:

• Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities.
• Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.
• Prepare: definition/scope/requirements
• Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc.
• Strong and tested project management skills, including sponsor and risk management.
• Understands who the client is and what the client's needs are; provides realistic expectations; establishes specific customer satisfaction standards and actively monitors client satisfaction.
• Communication Effectiveness- Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate; produces clear status reports; communicates tactfully and candidly.
• Ensures that project status, issues and successes are communicated to project team, stakeholders, sponsors, steering committee and all levels of management and documented appropriately. Motivates project team members to action.
• Identifies common themes, makes inferences and draws conclusions. Ensures open communication on the project team. Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure to risk. 
• Decision Making- Regularly makes decisions and takes independent action on matters directly affecting strategic goals. Guides staff and project managers in learning and applying useful decision making approaches. Partners with sponsors in understanding and creating opportunities and in making timely choices.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.