Bachelor’s degree or equivalent relevant experience., Excellent verbal and written communication skills in Spanish and English., Strong organizational skills and ability to prioritize competing customer needs., Proven ability to work remotely and independently..
Key responsabilities:
Provide post-go-live system consulting and administration support for multiple clients.
Perform tier 2/3 troubleshooting and consult on best practices.
Create reports, dashboards, and manage user settings and security.
Interact with the global team and conduct ad hoc training for end-users.
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Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 875 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Canada, Europe, Asia, and Latin America. Veeva is growing to 10,000 employees by 2025, so visit the Jobs section for open positions and remember that correspondence to new applicants and existing candidates will only come from an official @veeva.com email address.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Veeva is looking for a Managed Services Consultant who wishes to become an expert in our Commercial Cloud product suite and who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products, including Veeva CRM, Network, Vault, etc. Our customers are mainly from Latam.
What You'll Do
Provide post-go-live System Consulting and Administrationsupporting for multiple clients.
Tier 2/3 troubleshooting and how to's
Consulting on best practices and overall solutions based on requirements.
Data imports and exports using APEX data loader
Ad hoc training of end-users and administrators.
Analysis and deployment of new product features.
Maintenance of production and sandbox environments.
Adding/deleting/changing users, setting up security, changing territory and role hierarchy
Performing alignments
Creating reports, dashboards, and list views.
Interaction with Global Team in English
Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation.
Requirements
Excellent verbal and written communication skills (Spanish, English)
Strong desire to learn new things!
Ability to quickly understand client requirements and needs and articulate potential solutions
Excellent organizational skills and ability to deal with competing customer priorities
Ability to juggle and prioritize
Bachelor’s degree or equivalent relevant experience.
Proven ability to work remotely and independently in support of clients
Teamwork
Ability to develop long-term relationships.
Advanced Excel Skill
Ability to travel up to 20%
work in office a few days in Mexico City
Nice to Have
Experience with the CRM pharmaceutical industry
Technical Salesforce experience
Customer service or consulting experience with multiple client responsibilities
Large database management experience
SQL Skills
Veeva CRM experience/knowledge
Verbal and written communication skills in Portuguese
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Required profile
Experience
Industry :
Computer Software / SaaS
Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory.