Senior People Business Partner

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As a Senior People Business Partner at Fullsteam and strategic consultant to our business leaders, you will play a pivotal role in aligning people strategies with business objectives, fostering a positive and productive work culture, and driving organizational success through effective talent management and employee engagement.

Responsibilities and Duties:

• Partner with business leaders to align HR strategies with business objectives, providing regular updates and proactive recommendations.

• Lead and resolve complex employee relations matters, including performance concerns, investigations, policy violations, and disciplinary actions.

• Proactively identify workplace trends and recommend HR interventions to address engagement, performance, and retention challenges.

• Support and drive talent management programs, including performance management, and leadership development.

• Drive initiatives related to organizational design, change management, and workforce optimization. Lead efforts to ensure the organization has the right people in the right roles.

• Develop and implement strategies for employee development, succession planning, and retention.

• Analyze HR metrics and trends to provide actionable insights and strategic recommendations.

• Collaborate with HR COEs to roll out company-wide initiatives such as learning programs and change management processes.

• Actively participate in cross-functional projects aimed at improving business operations and organizational effectiveness.

• Mentor and provide guidance to junior team members.

• Work to create a positive and inclusive workplace culture that reflects the organization's values.

• Ensure compliance with employment laws and regulations while staying abreast of changes and updates.

• Lead by example, promoting a high-performance culture and accountability.

Skills and Competencies:

• Expertise in HR best practices, employment laws, and industry trends.

• Exceptional communication and interpersonal skills, with the ability to influence and build strong relationships at all levels.

• Proficient in mediating conflicts and negotiations, finding win-win solutions that align with organizational objectives.

• Ability to assess and mitigate risks related to employee relations issues, ensuring compliance with legal requirements and minimizing organizational exposure.

• Proven experience in strategic talent management, organizational development, and change management.

• Demonstrated ability to think strategically, solve complex problems, and drive results.

• Strong business acumen with the ability to address problems through a consultative approach.

• Takes ownership of challenges, driving solutions with minimal supervision.

• Demonstrates a forward-thinking approach by anticipating business needs and HR interventions.

• Thrives in an evolving and high-energy work environment, adapting quickly to shifting business priorities.

• Maintains composure under pressure and effectively manages competing deadlines.

• Demonstrates agility in responding to changing business needs and HR challenges.

• Proficiency with an HCM system, preferably Workday.

Experience and Education Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

• 5+ years of progressive HR experience, with a focus on business partnership and employee relations.

• HR certification (e.g., SPHR, SHRM-SCP, CHRP, CHRL) is preferred.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.