Technical Writer

About the Role

We are seeking a detail-oriented and experienced Technical Writer with expertise in non-QM mortgage lending to develop, document, and maintain operational guidelines, standard operating procedures (SOPs), and process flow charts. This role is critical in ensuring clarity, compliance, and efficiency across all mortgage lending operations.

The ideal candidate will have a deep understanding of non-qualified mortgage (non-QM) products, regulatory requirements, and lending processes. They will collaborate with operations, underwriting, compliance, and training teams to create comprehensive, user-friendly documentation that supports business objectives.

Key Responsibilities

• Develop and maintain mortgage lending guidelines, ensuring they are clear, concise, and compliant with industry regulations.
• Write and update standard operating procedures (SOPs) for loan origination, underwriting, processing, closing, and servicing.
• Create process flow charts and visual documentation to illustrate workflows, decision points, and compliance requirements.
• Collaborate with subject matter experts (SMEs) in underwriting, compliance, risk management, and operations to ensure accuracy and completeness of documentation.
• Ensure all documentation aligns with company policies and regulatory standards for non-QM lending requirements.
• Continuously review and revise documents to reflect changes in policies, guidelines, and industry best practices.
• Translate complex mortgage concepts and procedures into easy-to-understand materials for internal teams, including loan officers, processors, and underwriters.
• Support training and onboarding efforts by providing well-structured documentation for new hires and existing staff.
• Manage version control and maintain a central repository for all documents to ensure accessibility and consistency.

Qualifications & Experience

• Proven experience as a Technical Writer in the mortgage lending industry, preferably in non-QM lending.
• Strong knowledge of mortgage underwriting guidelines, regulatory requirements, and lending workflows.
• Experience writing SOPs, work instructions, policy manuals, and process documentation.
• Proficiency in Microsoft Office Suite, Visio, Advanced Excel, Lucidchart, or other process mapping tools.
• Exceptional written and verbal communication skills, with an ability to translate complex concepts into clear, structured documents.
• Strong attention to detail and ability to work independently while managing multiple projects.
• Knowledge of loan origination systems (LOS), mortgage lending technology, and regulatory compliance standards is a plus.
• Bachelor's degree in Technical Writing, Communications, Finance, or a related field (or equivalent experience).