Offer summary

Qualifications:

5+ years of experience in ServiceNow system administration across various modules including CSM, SPM, SIR, and FSM., In-depth knowledge of business rules, catalogue items, dashboards, and user access management in ServiceNow., Familiarity with ServiceNow scripting (e.g., JavaScript) for automation and workflow management., Strong knowledge of ITIL best practices and troubleshooting skills..

Key responsabilities:

Perform general system administration for CSM, SPM, and SIR modules within ServiceNow.

Manage and configure FSM, ensuring efficient operations and system optimization.

Develop and configure business rules, dashboards, and reports to meet business needs.

Collaborate with cross-functional teams to troubleshoot system issues and implement enhancements.

Job description

About the Client

Spirit specializes in delivering business IT solutions specifically designed for small and medium-sized business organizations. Spirit IT provides a broad range of technical services capable of successfully optimizing customer networks, system servers, and application integration.

Key Responsibilities

Perform general system administration for the Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Security Incident Response (SIR) modules within ServiceNow.
Manage and configure Field Services Management (FSM) within ServiceNow, ensuring efficient operations and system optimization.
Maintain user accounts, roles, and permissions to ensure appropriate access and security across all ServiceNow modules.
Develop and configure business rules, catalogue items, customer portals, contracts, SLAs, and create/maintain dashboards and reports to meet business needs.
Collaborate with cross-functional teams to troubleshoot system issues, provide system support, and implement enhancements.
Create and update ServiceNow service items, catalogue management, and ensure that user requests are handled efficiently.
Manage system performance, security, and regular updates/upgrades to the ServiceNow platform, ensuring seamless functionality.
Configure and monitor system notifications, workflows, and automated processes to enhance service delivery.
Provide support in customisation and basic ServiceNow development including scripting, workflows, and integration tasks.
Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
Perform regular audits and health checks to ensure system compliance and efficiency.
Maintain system documentation and procedures related to system administration tasks.

Requirements

Key Requirements

5+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules including CSM, SPM, SIR, and FSM.
In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow.
Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data.
Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows.
Experience in maintaining ServiceNow reporting, dashboards, and performance metrics.
Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations.
Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
Strong troubleshooting and problem-solving skills.
Ability to work in a high-pressure environment, balancing multiple projects simultaneously.

Desirable

Exposure to Microsoft Dynamics CRM, Dynamics Finance and Operations, or other products within the Microsoft Dynamics stack.
ServiceNow Certified System Administrator (CSA) certification.
Experience in integrating ServiceNow with other enterprise systems (e.g., CRM, ERP, etc.).
Experience working in Agile or DevOps environments.