Offer summary

Qualifications:

Any Graduate with 4+ years of experience in Collections or 5+ years in Order Management., Strong proficiency in JavaScript and related front-end and back-end technologies., Experience with WebRTC platforms and VoIP products., Excellent communication skills for effective customer interaction..

Key responsabilities:

Manage collections on past due invoices and respond to queries related to disputed invoices.

Research and analyze disputes in ERP and follow up with departments for resolution.

Handle end-to-end order management, including customer communication and documentation.

Deliver quality customer service and manage urgent orders and special circumstances.

Job description

This is a remote position.

Job Opening: O2C & AR Professionals

About the Company

Our client is a global professional services firm focused on delivering digital transformation and business process management services. With a presence in multiple countries, the company helps clients navigate complex business challenges by leveraging advanced technologies and analytics. Known for its innovation and expertise, our client is dedicated to driving efficiency and growth for businesses through tailored and strategic business process solutions.

Role

TL (IC role) O2C - Collections / TL (IC Role) + AM - O2C - Order Management

Experience

TL - 4+ Years
AM - 5+ Years

Qualification

Any Graduate

Shift

US Shift

Location

Hafeezpet (Hyderabad)

Job Responsibilities

Collections

Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
Respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a phenomenal teammate to process any Adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
Call out problems to senior staff members and or management as appropriate.

Order Management

Contacting customers and/or vendors for missing or incorrect documentation via phone/email.
Communicate with customers from order creation to delivery, providing updates and order modifications using the preferred communication method (phone or email).
Document customer interactions, create, update, and close cases in the customer contact management system, while maintaining up-to-date customer profiles.
Manage end-to-end orders, including interactions with third-party logistics organizations.
Handle urgent orders, back orders, debit and credit orders, and special orders (samples, free of charge, patient assistance foundation orders).
Manage orders during special circumstances, such as weather events and holidays.
Enter, update, and close sales orders into the order management system (Electronic Data Interface and Manual).
Manage order imports and daily reports from customer websites

Requirements

Experience with Strong WebRTC platforms
Experience in VoIP products based on open source projects
Integration of Web and Mobile Applications with WebRtc Technologies for Audio ,Video , Screen Sharing and Meeting
Knowledge WebRTC server technologies.
Strong proficiency with JavaScript and Related Front end and Back end Technologies
Experience in developing center products and solutions & integrating third-party or open-source solutions.
Strong Communication skills.