Debt Collection Manager (with fintech experience) - 0051

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Debt Collection Manager
Work schedule: Full Time | 40 hours per week | Pacific Timezone
Salary Range: up to 1,700 USD per month (Dependent on your skills and experience)

About the Role:

We are seeking a dynamic Debt Collection Manager to lead our team by example, dedicating 60% of your time to managerial duties and 40% to active debt collection. You will ensure the team meets its goals, assist in hiring new agents, and help debtors resolve their debts by offering payment options and addressing disputes.

Duties and Responsibilities:

Leadership & Management (60%):

• Oversee daily operations of the debt collection team.
• Ensure team members meet task goals (calls, email replies).
• Maintain an organized workflow and participate in hiring new agents.
• Provide training, coaching, and mentorship.
• Conduct regular team meetings.

Debt Collection (40%):

• Contact debtors via phone and email to follow up on outstanding debts.
• Inquire about email notifications and ensure they are understood.
• Assist debtors in resolving debts by offering payment options and negotiating terms.
• Address and resolve disputes related to debt collection.

Communication & Confidentiality:

• Exhibit excellent verbal and written communication skills.
• Handle sensitive debtor information with confidentiality.
• Maintain accurate records of interactions and transactions.

Requirements

• Minimum of 5 years experience in doing B2B collection and team management
• Proficiency in debt collection software and CRM systems is a plus
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and ability to handle sensitive information with confidentiality.
• Ability to work independently and as part of a team.

Benefits

• Permanent WFH job
• HMO benefit on your 30th day