Offer summary

Qualifications:

10+ years of experience in Account Management, Customer Success, or Client Services, with at least 5 years in a leadership role., Deep knowledge of fraud prevention, identity verification, risk management, or fintech industries., Strong ability to influence and engage executive stakeholders both internally and externally., Excellent leadership, communication, and relationship-building skills..

Key responsabilities:

Lead and scale the Account Management team, ensuring world-class customer engagement.

Develop and execute customer retention and expansion strategies to drive revenue growth.

Build and maintain strong relationships with key enterprise clients, serving as a trusted advisor.

Provide executive-level reporting and insights on customer trends, satisfaction, and revenue growth.

Job description

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Job Summary:

We are seeking a Head of Account Management to lead our Account Management team, driving customer success, retention, and revenue expansion across our client base. This role is critical in building strong client relationships, maximizing customer value, and driving strategic growth initiatives. The ideal candidate has deep expertise in enterprise account management, fintech, fraud prevention, and identity verification with a track record of leading high-performing teams and delivering outstanding customer outcomes.

About the Role:

Lead and scale the Account Management team, setting strategic direction and ensuring world-class customer engagement.
Develop and execute customer retention and expansion strategies to drive revenue growth.
Build and maintain strong relationships with key enterprise clients, serving as a trusted advisor on fraud prevention, identity verification, and risk management.
Drive cross-sell and upsell opportunities, partnering with Sales and Product teams to align solutions with customer needs.
Oversee customer health metrics, proactively identifying risks and implementing action plans to improve retention.
Partner with Customer Success, Support, and Product teams to ensure seamless onboarding and continuous value delivery.
Develop and implement best-in-class account management processes, driving operational excellence and efficiency.
Provide executive-level reporting and insights on customer trends, satisfaction, and revenue growth.
Recruit, mentor, and develop a high-performing team of Account Managers.

Job Requirements:

10+ years of experience in Account Management, Customer Success, or Client Services, with at least 5 years in a leadership role.
Proven track record of managing enterprise customers, driving retention, and expanding revenue.
Deep knowledge of fraud prevention, identity verification, risk management, or fintech industries.
Strong ability to influence and engage executive stakeholders both internally and externally.
Data-driven mindset with experience in customer health analytics, churn prevention, and account expansion strategies.
Experience in SaaS or technology-driven businesses, ideally in a high-growth environment.
Excellent leadership, communication, and relationship-building skills.
Passion for customer success and delivering measurable business impact.

Salary Disclosure:

Base Salary range: $215,000-260,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus.

#LI-remote

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
Archives & Press Releases: https://learn.socure.com/about/press-release

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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