Offer summary

Qualifications:

Strong organizational skills and attention to detail are essential., Experience with e-commerce platforms and inventory management is preferred., Proficiency in using order management systems like ShipStation is required., Excellent communication skills for customer service interactions are necessary..

Key responsabilities:

Update and maintain product listings and inventory across multiple marketplaces.

Manage and update image and video assets for marketplace listings.

Review daily orders, verify addresses, and select appropriate shipment services.

Respond to customer inquiries and manage post-purchase order issues.

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Job description

Catalog & Inventory Updates: Ensuring product listings and inventory across multiple marketplaces are updated and maintained with consistent product descriptions, attributes, and variations.

Content & Asset Management: Managing and updating image and video assets for marketplace listings, including A+ Content for Amazon and Enhanced Brand Content for Walmart.

Order Management: Reviewing daily orders on ShipStation, verifying addresses, restoring orders, and selecting appropriate shipment services in accordance with established guidelines.

Customer Service: Responding to customer inquiries, cancellation requests, and return requests using pre-approved templates in line with company guidelines.

Inventory Replenishment: Assisting with the replenishment of inventory to marketplace fulfillment centers, following provided instructions.

Post-Purchase Order Resolution: Investigating and documenting post-purchase order issues, and submitting claims to shipping carriers as needed.

Dispute Management: Submitting and following up on disputes regarding incorrect charges, fees, or claims as assigned.

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