Offer summary

Qualifications:

Proficiency in German (B2/C1) and fluency in English (B2) is required., At least 6 months of customer support experience is necessary., Excellent communication skills to handle customer complaints professionally and timely., Ability to work independently and collaboratively within teams..

Key responsabilities:

Communicate with users and handle feedback and complaints via email.

Advise clients on product functionality and usage through social media.

Provide empathetic and responsive service to meet user needs.

Handle each customer request with dedication and professionalism.

Job description

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking an Сustomer Support Specialist for German Desk.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

Communicate with users, handle feedback and complaints via email,
Advise the company’s clients on products, their functionality, and usage through social media,
Provide empathetic and responsive service to meet the needs of our users,
Handle each request with the same level of dedication.

Needed experience & skills:

You have proficiency in German language (B2/C1), as well as fluency in the English language B2 level, is required,
You have at least 6 months of support experience,
You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
You can work independently as well as within different teams,
You are attentive, persistent, and solution-oriented,
You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Work with EverHelp is about:

20+ vacation days and unlimited sick leaves,
Ability to work fully remotely,
A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Required profile