Offer summary

Qualifications:

Excellent communication skills in English, both verbal and written., Strong problem-solving abilities and critical thinking under pressure., Technical aptitude in troubleshooting web-based applications and APIs., Experience or willingness to learn data analysis and basic programming..

Key responsibilities:

Respond to support tickets and troubleshoot technical issues.

Identify bugs and provide feedback to improve the platform.

Create clear support guides and documentation.

Assist with projects to enhance customer experience and operations.

Job description

This is a remote position.

The purpose of this application form is to gather potential talent for future job openings.

In this role, you'll be responsible for addressing all client needs, including technical issues, troubleshooting, and resolving any matters related to the company's services, ensuring the best customer service and product quality.

Responsibilities:

Respond to support tickets and troubleshoot technical issues.
Identify bugs and provide feedback to improve the platform.
Create clear support guides and documentation.
Assist with projects to enhance customer experience and operations.

Requirements

Excellent communication skills, both verbal and written, and fluency in English are required. The ability to convey technical information clearly and concisely to non-technical audiences is essential.
A high level of empathy and a customer-centric mindset, with the ability to listen and understand user experiences to foster positive interactions.
Exceptional problem-solving skills, with the ability to think critically and logically under pressure.
Technical aptitude and proficiency in troubleshooting web-based applications, APIs, or integrations.
Experience with or willingness to learn data analysis, query writing (e.g., in SQL), and basic programming.