Customer Success Onboarding Specialist, Digital

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

Vercel is seeking a Customer Success Onboarding Specialist to join our fast-growing Digital Success team. This is an exciting opportunity to help develop a scaled success playbook for Vercel customers. You'll play a crucial role in shaping our customer onboarding experience and contributing to our overall customer success strategy.

The ideal candidate excels in customer-facing roles, has experience in the SaaS industry, and can implement new processes in a dynamic environment. This role is perfect for someone who thrives in a fast-paced, innovative atmosphere and is passionate about driving customer success with our platform.

What You Will Do:

• Lead customer onboarding processes through welcome calls, check-in calls, and pre-launch calls while providing comprehensive product enablement.
• Apply technical expertise to discuss Next.js, Vercel, and related technologies.
• Create and maintain internal documentation and customer records.
• Serve as the primary point of contact during onboarding, engaging with customers via email and video conferences.
• Help develop our Digital Success playbook under the Director of Digital Success's guidance.
• Use key tools including Salesforce, Notion, AI tooling (e.g., OpenAI, PerplexityAI, v0), Vercel, and Next.js.
• Work closely with Account Executives, Customer Success Engineers, Solutions Engineers, Customer Success Managers, and Engineering teams to deliver a seamless customer experience.

About You:

• Experience working with tech SaaS companies, particularly in AI, crypto, or other software sectors.
• Outstanding written and verbal communication skills with a curious mindset and determination to succeed.
• Ability to deploy on Vercel and clearly explain the workflow.
• Experience with data analysis and reporting.
• Proven ability to work independently, juggle multiple priorities, and thrive in a fast-paced environment.

Bonus If You:

• Previous experience as a Sales Development Representative (SDR) and looking to transition to Customer Success (CS).
• Have hands-on experience with React, Next.js, JavaScript, or TypeScript.
• Enjoy taking difficult concepts and breaking them down into concepts that are easier to understand

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $80,000 -120,000 OTE.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be  adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.