Offer summary

Qualifications:

Excellent communication skills in English (C1 proficiency) and preferably in German, French, or Spanish (B1-B2)., Previous experience in customer support is a plus but not mandatory., Technical savvy with a strong internet connection and a PC/laptop with a webcam., Ability to maintain composure and customer focus while troubleshooting issues..

Key responsabilities:

Assist customers via email and live chat using the Zendesk platform.

Provide order status updates and help with exchanges for sizing issues.

Support customers with pre-sale inquiries and editing their orders.

Communicate effectively with customers, artists, and fulfillers.

Job description

We are currently looking 🔎 for some great Customer Service peeps to join our team and assist our apparel partner from New York 🗽.

Btw, HKR was remote before it was even cool! 😎

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln

To apply, please fill out our external form. 🤞🏼

(You will be redirected to it automatically, once you click "Apply").

What you'll be doing?

👕 You will assist our partner by communicating with their customers, artists & fulfillers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! 😮‍💨);

👕 You will provide order status updates (tracking links, emailing fulfillers, etc.);

👕 You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;

👕 You will help customers with pre-sale and transaction inquiries;

👕 You will offer support in editing their orders (shipping address/info).

About you

💥 This would be a perfect job opportunity for college students 🧑‍🎓👩‍🎓 looking to upgrade their skills, and accumulate work experience;

💥 Coming with previous experience in a similar position, with a background in customer support is considered a plus, but not mandatory;

💥 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken; knowing German, French or Spanish, at least B1-B2 is a plus;

💥 You have the ability to maintain composure and customer focus while troubleshooting and solving issues;

💥 You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;

💥 Technical savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOE).

About the job

➡️ 6 months (with the possibility of extending the contract), full-time, remote (work from home) 🏠

➡️ Start date: April 1st

➡️ You will be able to work from your awesome pajamas from the comfort of your home 🏠. We typically work Monday - Sunday, on rotating shifts, between 9:00 AM - 6:00 PM and 3:00 PM - 12:00 AM.

➡️ The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

Perks

💰 Monthly income of 3100 RON net - 2400 base salary + meal tickets of 35 RON/day

🏠 Remote, full-time job; no city borders, apply from any location as long as it’s in Romania!

🏋🏻 7card - national coverage for sport & wellness activities

🏥 A very inclusive medical insurance plan at Regina Maria

🕐 Rotating shifts : 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break 🍕)

🥳 Start-up culture, young team, no egos, no BS

Required profile