Business Operations Manager

Roar Apex matches fast-growing companies with top-tier marketing and engineering professionals from the APAC region.

It is a subsidiary of Roar Global, a global media company that operates across media resales, content production, and building expert marketing teams.

Roar Global has offices in Sri Lanka, Australia, Bangladesh, Laos, Brunei, and Singapore and is proud to be ranked as one of the 50 Best WorkplacesTM as well as one of the 15 Best WorkplacesTM for Millennials in Sri Lanka by Great Place to Work®.

About the Role

Roar Apex is seeking a proactive and highly organized Business Operations Manager. This role requires a detail-oriented individual who can manage calendars, oversee emails, handle client and partner relationships, and support business operations. The ideal candidate is a self-starter with excellent communication and multitasking skills, capable of keeping the firm running smoothly while allowing the Founder to focus on high-impact tasks.

Key Responsibilities

1. Calendar & Email Management:

• Manage the Founder’s calendar, scheduling client and partner calls, networking events, and catch-ups.
• Proactively block time for focused work on client matters and business growth.
• Oversee the Founder’s email inbox, ensuring timely responses and organization.
• Keep track of important inquiries, deadlines, and client matters.

2. Leads & CRM Management:

• Maintain and oversee the lead tracking system (ClickUp).
• Track incoming leads, quotes, engagement status, and follow-ups.
• Assist in developing and automating the CRM process in ClickUp.
• Ensure timely follow-ups and send out engagement letters.
• Provide administrative support for legal matters, including drafting letters, emails, and coordinating with agents.

3. Partner Relationship Management:

• Track partner contacts, last meetings, and referral sources.
• Ensure relationships are nurtured through regular check-ins, birthday messages, and anniversary notes.
• Assist in researching, reaching out, and developing new referral partnerships.

4. Client Relationship Management:

• Send welcome and follow-up emails to new clients.
• Distribute newsletters and check-in emails every six months.
• Proactively offer additional services and request client referrals to maintain engagement.

5. Event Coordination:

• Research and register the Founder for networking and industry events.
• Identify speaking and sponsorship opportunities.
• Ensure event-related tasks and commitments are well organized.

6. Financial Administration:

• Keep Xero accounting records updated.
• Enter and code receipts, perform bank reconciliations (1-2 times per week).
• Coordinate with the external bookkeeper and accountant to maintain accurate financial records.

Requirements

• Proven experience as an Executive Assistant, Business Manager, or similar role.
• Strong organizational skills with a high level of attention to detail.
• Proficiency in managing email inboxes and scheduling software.
• Experience with CRM systems, preferably ClickUp, or willingness to learn.
• Excellent communication and relationship management skills.
• Ability to work independently and take initiative.
• Familiarity with Xero or other accounting software is a plus.

Pre-Requisites

• Access to a computer for attending to daily tasks.
• Webcam for virtual meetings and team collaboration.
  
  

Perks

• Work from anywhere: This position is fully remote.
• Competitive AUD remuneration package.
• Continuous learning opportunities.
• International exposure and collaboration with diverse teams.
• An open-minded team that values diversity and inclusivity.
• Health care benefits.
• Yearly learning allowance.

Timezone

This role operates in the Australian Eastern Standard Time(AEST). Candidates should be prepared to accommodate their schedules accordingly.

Application process

At Roar Apex, we're selective about our team, aiming for the top 1% of talent in an industry. Our recruitment process is thorough, focusing on excellence and innovation. Only short-listed candidates will be contacted for further consideration. We appreciate the time and effort all applicants put in.

We are an equal-opportunity employer.

Roar Global is committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and our hiring decisions are based on merit, qualifications, and business needs. We value diversity and believe it contributes to a more enriching work environment.

If you find this opportunity appealing, please submit your résumé and a portfolio showcasing your relevant work and information on two professional references. We welcome candidates from all backgrounds and experiences.