Offer summary

Qualifications:

3+ years of experience as an Account Manager or similar role, Strong communication skills and ability to foster positive relationships, Understanding of Digital Marketing principles, A degree in communications or marketing is a plus..

Key responsabilities:

Set and track client retention goals and celebrate milestones.

Assist clients in understanding analytics and ad accounts while promoting additional services.

Enhance customer experience through valuable interactions and develop training materials.

Address customer concerns and ensure service quality while adhering to company policies.

Job description

This is a remote position.

This application aims to gather potential talent for future job openings.

As an Account Manager, you will serve as a crucial bridge between the clients and the business. This candidate will support clients in achieving their business goals by fostering strong relationships, minimizing churn, and implementing strategies for success. They guide customers through their journey, provide updates, answer questions, and collaborate with the team to resolve concerns.

Responsibilities:

Set and track client retention goals.
Celebrate client milestones and progress.
Assist clients in understanding analytics and ad accounts.
Promote and upsell additional services.
Enhance customer experience through valuable interactions.
Develop training materials for client education.
Address customer concerns and improve service quality.

Standards:

Adhere to company policies and core values.
Respond to communications within one business day.
Attend meetings on time, virtually or in person.
Meet deadlines efficiently without compromising quality.
Comply with safety regulations and attend required safety meetings.

Requirements

3+ years of proven work experience as an Account Manager or similar role
Experience working with multiple clients and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Understanding of Digital Marketing.
Accountability and personal organization are essential
A communications or marketing degree is a plus