Offer summary

Qualifications:

Minimum 2 years experience in a healthcare organization required, with dispatch experience preferred., Minimum 2 years of telephonic communication with patients and/or families required., Experience working in multiple clinical and/or dispatch systems for at least 2 years is necessary., High School Diploma or GED equivalent is required; bilingual in English and Spanish is preferred..

Key responsabilities:

Work as part of the multidisciplinary Acute Care team to ensure proper dispatch of the Mobile Integrated Care team.

Serve as a scheduler for the Acute Care Team and facilitate communication between healthcare clinicians.

Monitor the safety of Home Care Specialists and assist in administrative tasks for patients.

Connect patients to the appropriate care team and manage inbound communications through various platforms.

Job description

Who We Are

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.

By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What You'll Do

Work as part of the multidisciplinary Acute Care team to ensure our Mobile Integrated Care team is properly dispatched and assist our clinicians in successfully caring for our patients.

Serve as a scheduler for the Acute Care Team.
Dispatch our team of in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources.
Ensure the Home Care Specialist safety by monitoring their location through Axle.
Set up Home Care Specialist and provider chats for in home visits.
Facilitate communication through the Teams platform between the healthcare clinicians.
Check eligibility through the appropriate health plan portal along with verifying insurance in Athena.
Review OnPage for accuracy daily and update as needed to ensure correct clinicians will be paged with needs.
Collaborate with intake and triage clinician to answer inbound phone calls, text messages, and requests that arrive through our proprietary application, CareHub, NotifyMD, & OnPage, as needed.
Connect patients to the appropriate care team and assist care teams in administrative tasks for our patients.

What You Bring & How You Qualify:

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs the care and support they deserve. There shouldn't be sickest children anywhere or complex medical conditions - it's special health care needs

Minimum 2 years experience in a healthcare organization required, dispatch experience a plus.
Minimum 2 years communicating with patients and/or families telephonically required
Minimum 2 years experience working in multiple clinical and/or dispatch systems required.
Bilingual in English and Spanish preferred
High School Diploma or GED equivalent required

What We Offer (Benefits + Perks)

We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

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