Technical Service Manager - TSM

JOB DESCRIPTION

We are Tech Mahindra, a company of the Mahindra Group, an Indian multinational and is present in Brazil and in more than 90 countries. We are more than 120,000 professionals who help us connect experiences.

Tech Mahindra represents the connected world, delivering innovative, customer-centric information technology experiences that enable businesses, employees and society to grow.

We truly believe technology makes this possible, but it's people who make it happen. Cultural, Gender, and Skills Diversity align with our Rise pillars and allow us “Diversity of Thought,” which empowers our stakeholders to grow.

RESPONSIBILITIES AND ASSIGNMENTS

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues

• Understand the customer business, goals, and challenges to suggest solutions & services

• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer

• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

• Design optimal SAP configuration to maximize system performance and availability.

REQUIREMENTS AND QUALIFICATIONS

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),

• Hyperscalers certification (AWS, Azure, GCP) is a plus

• Analytical, solution-oriented and experience in working with cross-cultural teams

ADDITIONAL INFORMATION

WORK EXPERIENCE

• Minimum 10+ years of Total experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.

• Among that, minimum 5+ years of experience in customer facing role and should have excellent command on de-escalating the critical situations.

• Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools

• Deep experience in technical planning, implementation and configuration

• Hyperscalers experience

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.

Job's journey from 13h to 22h and, occasionaly, on weekends.

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes. 

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.