Job description

General Information

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City

Kochi

State/Province

Kerala

Country

India

Department

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Date

Tuesday, December 17, 2024

Working time

Full-time

Ref#

20033171

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Technical Support Specialist

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities

Assist customers by troubleshooting software at a highly professional level
Analyze and identify symptoms of a problem to provide an end-to-end solution
Consult customers with data/web/design workflow and implementation
Maintain up-to-date knowledge of software and resources
Provide guidance to fellow team members as a subject matter expert

Job Requirements

BA in Computer Science, Management Information Services, or equivalent experience required
At least 4 years of experience in a Technical Support field, troubleshooting software problems
Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
Experience implementing, deploying and troubleshooting PURL and email campaigns
Solid troubleshooting and research skills across multi-platform desktops and servers
Proficiency installing and configuring software in Windows Server and MS SQL Server environment
Familiarity with Adobe Creative Suite (CC)
Great customer service skills and a willingness to learn
Highly developed verbal and written communication skills in English
Ability to work both in a team environment and independently
Discipline to be self-motivated and self-directed when necessary

Desirable Qualities

Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
Database creating and executing T-SQL
Code development experience and education

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