Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Technical Engineering, Business Administration, or related field., 5+ years of experience in a customer-facing role and project management., Strong project management skills and ability to manage multiple engagements in parallel., Proficiency in Spanish and English, with Portuguese being beneficial..

Key responsabilities:

Manage large and complex customer engagements with multiple parties.

Build strong relationships and engage effectively with clients.

Translate technical information for non-technical audiences confidently.

Ensure customer satisfaction through proactive problem-solving and commitment.

Job description

JOB DESCRIPTION

We are Tech Mahindra, a company of the Mahindra Group, an Indian multinational and is present in Brazil and in more than 90 countries. We are more than 120,000 professionals who help us connect experiences.

Tech Mahindra represents the connected world, delivering innovative, customer-centric information technology experiences that enable businesses, employees and society to grow.

We truly believe technology makes this possible, but it's people who make it happen. Cultural, Gender, and Skills Diversity align with our Rise pillars and allow us “Diversity of Thought,” which empowers our stakeholders to grow.

RESPONSIBILITIES AND ASSIGNMENTS

• Bachelor’s degree; preferred in Computer Science or Technical Engineering, Business Administration or related field.

• SAP technology and/or functional knowledge preferred.

• Proven track record of successfully managing large and complex customer engagements involving multiple parties using strong engagement management and relationship-building skills.

• A proactive, problem-solving attitude, "can-do" mindset, and commitment to putting the customer first.

• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.

REQUIREMENTS AND QUALIFICATIONS

• Strong project management skills & customer-facing experience.

• Strong ability to translate between technical and non-technical audience with confidence.

• Strong engagement management, relationship building and de-escalation skills.

• Excellent presentation, communication, and moderator skills.

• High competency to manage multiple engagements in parallel.

• Accustomed to work in an international and global virtual matrix organization

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes

• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

• Certification in project management methodology (e.g. PMP) is beneficial

• Spanish native or near native communication skills mandatory.

• English language proficiency written / oral mandatory.

• Portuguese language proficiency is beneficial.

ADDITIONAL INFORMATION

WORK EXPERIENCE

• 5+ years experience in a customer-facing role.

• 5+ years experience in project management, technical or functional consulting and / or SAP Operations

• SAP Basis / SAP ABAP / Infrastructure operation / Software Development is beneficial.

Job's journey from 13h to 22h and, occasionaly, on weekends.

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes.

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.

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