Offer summary

Qualifications:

Strong attention to detail and efficiency in booking processes., Experience with travel booking systems and customer service., Familiarity with AI tools for content creation is a plus., Ability to adapt to fast-paced and dynamic work environments..

Key responsabilities:

Manage and process incoming travel booking requests efficiently.

Ensure all bookings meet company standards for accuracy and customer satisfaction.

Check availability of venues and services before finalizing bookings.

Create travel-related content using AI tools during low booking periods.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is an AI-powered travel companion designed to enhance the way people explore the world. Through an intuitive mobile application, it offers personalized travel recommendations, real-time insights, and interactive features tailored to each user's preferences. The platform leverages AI technology to suggest destinations, activities, stays and hidden gems, ensuring a seamless and enriching travel experience. With built-in tools to plan and book an itinerary from end-to-end, the Client empowers travelers to travel anywhere with ease.

By combining technology and personalized experiences, the Client is redefining modern travel, helping users explore the world effortlessly while discovering unique and authentic experiences.

About the Role

The Travel Booking Specialist is responsible for executing and managing user travel bookings, including stays, experiences, restaurants, and transportation. This role requires high attention to detail, efficiency in booking processes, and adaptability to AI-driven workflows. Additionally, during periods of low booking activity, the specialist will contribute to travel-related content creation using AI tools.

What you’ll do

Manage incoming booking requests and process them efficiently based on the provided details.
Receive notifications of new booking requests and review the list of required bookings, including corresponding websites, availability, timing, and estimated prices.
Ensure all bookings align with company standards for accuracy and customer satisfaction.
Check for the availability of all venues before proceeding with the booking.
Utilize AI tools to generate travel-related content (e.g., blog posts, social media updates, or promotional materials) during low booking activity periods.
Maintain records of all bookings and assist in tracking booking metrics such as time taken per booking and accuracy.

Required profile