Offer summary

Qualifications:

Graduation in any discipline, preferably B.Tech or a tech/non-tech degree with a computer course/certification/diploma., Previous experience in a customer service role (chat/email/voice) is preferred., Strong analytical skills with a customer-centric approach and effective probing abilities., Excellent proficiency in written English with a neutral accent and a typing speed of 40-45 words per minute with 80%+ accuracy..

Key responsabilities:

Handle multiple customer chats simultaneously and respond to queries in a timely manner.

Provide solutions based on available help articles and company policies.

Replicate customer issues and report necessary bugs, suggestions, or ideas.

Work closely with internal departments to support customer needs and upsell relevant products.

Acquired MVK Consultants and started MVK STAFFING SERVICES PRIVATE LIMITED, is the only company in Warangal which provides corporate recruitment services to the client. We have been established in the year 2016. Our strategic solution in recruitment services of human resource helps client find the right people for the right job. We work closely with Candidates who are seeking the right opportunity and career. We are in the business of manpower recruitment & staffing and we continuously keep adding value to our line of services with an increasing productivity at every stage of employment life cycle. "We provide services like Registration of Companies under various Acts, Registers to be maintained under various Acts, PF, ESI and Statutory Compliances in Telangana State only."

Job description

Role &Responsibilities:

· Handle multiple chats at the same time (3+ Active Chats simultaneously)

· Respond to the customer queries & issues in timely manner

· Provide solution to the customer basis the available help articles and within the policies

· Replicate customers issue and report necessary bugs/suggestions/ideas

· Provide excellent services to the customers

· Work closely with internal departments to provide the required information/support to the customer

· Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer

· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

· Maintain a deep understanding of client process and policies

· Upskill to enhance the knowledge time to time and offer support

· Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business

Qualifications we seek in you

· Minimum qualifications

o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

o Preferred pre-requisites:

§ Previous experience in a customer service role chat/email/voice

§ Effective probing skills and analyzing / understanding skills

§ Analytical skills with customer centric approach

§ Excellent proficiency with written English and with neutral English accent

§ You should be able to work on a flexible schedule (including weekend shift)