Product Support Specialist

About Inspiren 

Inspiren was created to help operators forge thriving senior living communities.

We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team.

We know that balancing operations takes time and effort, not to mention careful coordination of many parts – that’s why we offer seamless solutions to guide stronger care decisions. Because while you can’t control any specific event, we believe that data can power communities to live and work better.

Keeping your residents healthy and your staff productive is easy with Inspiren.

Smarter care, on every wall. One room at a time.

About the Role

We’re seeking an individual experienced in customer support and training to help oversee our support and data labeling services. You will be key in scaling teams, building and iterating on processes, and ensuring customer satisfaction.

What You’ll Do

Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.Drive necessary process improvements within the data labeling and ticketing workflows.

About You 

Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry.Familiarity with Zendesk or similar ticketing systems is highly desirable.Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support.Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset.Location: India, Indonesia, Philippines

Details 

• The annual salary/OTE for this role is $20,000-$30,000.
• Flexible PTO
• Location: Remote, 
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.