Offer summary

Qualifications:

1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a relevant degree., Native or near-native level of German and English., Excellent verbal and written communication skills with the ability to explain complex concepts clearly., Tech savvy with strong organizational skills and attention to detail..

Key responsabilities:

Onboard new customers by assisting them in setting up their Lodgify account and providing training via phone and screen-sharing calls.

Understand customer objectives to ensure proper account setup and assist them throughout their journey.

Analyze the customer base to improve product adoption and drive upgrades or upsells.

Gather customer feedback and collaborate with other departments to maximize customer value.

Job description

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

To continue our growth, we are looking for an Onboarding Specialist with German, to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls

Understand customer objectives and potential to correctly set up their account and assist them during the customer journey

Provide a consultative approach to customers to ensure a proper utilisation of Lodgify

Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells

Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team

Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

⭐ What makes you a great fit?

1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree

Tech savvy with an ability to fully understand our software

You have a native or near-native level of German and English

Experience negotiating and handling commercial conversations with customers in a consultative manner

Ability to manage multiple accounts at the same time

Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way

Excellent organisation skills and detail-oriented

Fast learner and capable of keeping up with a fast-growing environment

Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 60 different nationalities.

🎉 Travel to our yearly team-building events at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

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