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Administrator - Customer Service

Remote: 
Full Remote
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Offer summary

Qualifications:

Minimum 4-8 years of industry experience in customer service., Commercial education with basic technical knowledge and ERP expertise, preferably ProAlpha., Fluent in English and German with strong MS Office skills., Experience in importing goods and working with US/German/UK MNCs..

Key responsabilities:

  • Prepare spare parts quotations and manage orders.
  • Handle customer inquiries and provide technical clarifications.
  • Monitor costs, delivery dates, and prepare customs documents for shipments.
  • Regularly report on activities and coordinate translations.

Technovids Consulting Services logo
Technovids Consulting Services
11 - 50 Employees
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Job description

Tasks
• Preparation of spare parts quotations and spare parts orders
• Appointment clarification of spare parts inquiries
• Monitoring of costs and delivery dates
• Take care about customer inquiries and technical clarification
• Master data Management
• Coordination of translations
• Regulary reporting
• Prepare customs documents
• Import and customs clearance for shipments to India and Bangladesh

Requirements
• Minimum 4- 8 years of Industry experience.
• Commercial education and basic technical knowledge
• ERP Expertise (prefered ProAlpha)
• Experience in customer service subjects
• Experience importing goods from Germany
• Good English and German Language skills
• Customer orientation, Initiative and resilience
• Team Player • MS-Office-skills
• Willing to work in Shifts.
• Experience in US/ German/ UK MNC’s

Renumeration:
• Gross per month Salary 30,000 INR- 65,000 INR based on experience.
• Fixed food allowance/Travel bonus in case of traveling to customer site/ Training in Germany.
• All medical/Travel Insurance

Required profile

Experience

Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Resilience

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