Human Resources Operations Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The PX Ops (People Operations/HR) Specialist functions as the primary administrative and transactional support for the Milestone PX team and is responsible for delivering PX Operations results across multiple client accounts and locations around the world (3000+ employees and growing.) This is a Remote position and will require flexibility to work in US hours.

Responsibilities Will Include

How You Will Make an Impact:

• Maintaining Workday HCM data and auditing transactions to ensure accuracy and completeness for:
• PX related data transactions pushed to Workday via ATS integration from Taleo and Bullhorn
• Any Data Changes performed in Workday (e.g. job details, location, organization assignment, compensation detail updates)
• Promotions and Internal Transfers
• Pay Changes
• Terminations
• Tracking New Hire Onboarding and ensure Workday tasks are completed on time. This will require direct communication via phone, text, or email with the candidate.
• Maintaining employee files in Workday
• Monitoring PX Ops Workday Inbox and complete action items in a timely manner, ensuring SLA compliance
• Reviewing position management approval requests for new positions and backfills and action them accordingly
• Generating documents for terminations, certificates of employment/verifications of employment, required labor notices for newly hired employees in CA and NY, and pay changes
• Creating Supervisory Organizations for new managers when needed
• Analyzing Workday transactions when errors occur, using all available resources to determine the cause and appropriate resolution
• Daily monitoring of our PX Ops Help Cases, responding to questions and completing requests in accordance with our SLA policy and escalating cases when necessary
• Creating, editing, and running Workday reports based on requests received from managers and other departments utilizing our vast library of Standard and Custom reports
• Providing assistance to our Compensation team in creating and maintaining Workday job profiles
• Assisting in Workday EIB (Enterprise Interface Builder) uploads as needed
• Developing, updating, and/or maintaining PX Ops processes and procedures and actively participating in ongoing process improvements
• Administration and/or updating of PX programs
• Reviewing and approving/denying Education Reimbursement Requests based on eligibility rules
• Processing Spot Bonus awards via our 3rd party vendor
• Ordering New Hire Kits from our vendor
• Processing Service Anniversary Awards at the end of each month
• Duties, responsibilities, and activities may change at any time, with or without notice
  

Required Skills

What You Will Need to Succeed:

• 3+ years of Workday HCM experience
• Strong Outlook, Excel, PowerPoint, and Word skills
• Understanding of fundamental HR concepts and what drives the development of HR related company policies
• Working knowledge of Human Resource practices in India and the US with the desire and ability to learn other countries
• Strong organizational skills
• Ability to work across U.S. time zones
• Education requirements: Bachelor's degree in related field preferred
  
  

Preferred Competencies

• Ability to work independently and prioritize workload
• Meticulous attention to detail and data accuracy
• Excellent analytical, organizational, and problem-solving skills
• Demonstrated proactivity to complete tasks and assignments without reminder
• Ethical judgment and integrity
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.