5+ years of experience in renewals, customer service, sales, or account management., Proven track record of meeting renewal and upsell targets., Experience working with external clients on major deals averaging 6-7 figures., Strong knowledge of subscription contracts and business practices..
Key responsabilities:
Renew and upsell Informatica subscription contracts.
Educate customers on product elements and contractual implications.
Maintain relationships with account teams and manage contract renewal initiatives.
Ensure timely completion of contract renewals and promote upgrade opportunities.
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Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We have created a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end data management platform, powered by CLAIRE AI, that connects, manages and unifies data across any multi-cloud or hybrid system, democratizing data and enabling enterprises to modernize and advance their business strategies. Customers in approximately 100 countries, including more than 80 of the Fortune 100, rely on Informatica to drive data-led digital transformation. Informatica. Where data and AI come to life.
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Informatica is looking for a Subscription Renewal Representative with experience in renewal Sales to join our team.
As a Subscription Renewal Representative, you will be responsible for customer renewals, upsells and maximizing the use of Informatica's subscription contracts. You will achieve assigned renewal and growth targets. Working as the Subscription Renewal Representative you will report into our Senior Manager of Subscription Renewals EMEA.
Your Role Responsibilities? Here's What You'll Do
Renew, up-selling, and closing Informatica subscription contracts.
Demonstrate knowledge of our products and renewable license contracts. Educate customers on business practices and associated contractual implications.
Ensure customer awareness and understanding of applicable product elements.
Must meet sales goals such as quota and upsell requirements.
Maintain account team relationships by working with Account Managers.
Manage contract renewal initiatives.
Maintain contract revenue base at highest possible retention rate and protect contract revenue stream.
Ensure contract renewals are complete on time and promote awareness of upgrade and add-on opportunities to customers.
What We'd Like to See
Relevant Industry experience
Role Essentials
5+ years of experience in renewals, customer service, sales, account management or equivalent customer-facing role.
Renewal and Upsell targets and expectations evident in previous experience
5+ years of experience working with external clients.
Major deal experience averaging with 6-7 figures per deal
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, empowers businesses to achieve the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and improve their data strategies. Customers in more than 100 countries and 84 of the Fortune 100 rely on Informatica to guide data-led digital transformation. www.informatica.com. Connect with us on LinkedIn, Twitter, and Facebook. Informatica. Cloud First. Data Always™
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