Technical Application Specialist

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Join our global team as a Technical Applications Specialist to be responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. This is a remote role supporting the Greater Toronto Area, Ontario.

As a Technical Applications Specialist you will be responsible for:

• Providing advanced technical support to customers for assay, software and instrument troubleshooting.
• Installing and validating of Siemen Healthineers DX instruments and systems
• Providing customer training during installations as well as post go-live customer training where applicable.
• Participating in conventions and trade shows to assist in the sales cycle by performing demonstrations
• Coordinating system evaluations
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
• Assisting in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
• Investigating, analyzing and resolving customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
• On-site sales lead generation for reagent growth and instrument sales.
• Appropriately documenting all work and communicating pertinent information to customers and Siemens’ personnel.
• Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management
• Maintaining compliance with established safety policies and procedures
• Responsible for understanding and complying with Siemens Standards for Business Conduct. Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.
  
  

This position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.

• Take pride in the delivery of expert clinical training while fostering customer excellence
• Works well in a collaborative team environment
• Comfortable in a role with an expectation of frequent travel
• Demonstrated an expertise in making adjustments and adaptations to meet customer expectations in clinical environments as needed
  
  

Required skills to have for the success of this role:

• MLT/ART or B.Sc. in Medical Technology
• Knowledge of Clinical Laboratory Practices and Procedures.
• Minimum of 2 years laboratory experience would be ideal
• Communication and customer interaction skills, incl. conflict handling
• Presentation and demonstration skills
• Valid driver’s license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)
• Previous experience on Siemen’s Healthineers products is preferred
  
  

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware Of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.