Offer summary

Qualifications:

Strong background in customer support management or related field., Excellent problem-solving skills and a customer-centric mindset., Ability to thrive in a fast-paced and ambiguous environment., Demonstrated leadership and team management experience..

Key responsabilities:

Oversee the customer support team and ensure high-quality service delivery.

Drive initiatives to improve customer satisfaction and operational efficiency.

Collaborate with other departments to enhance the overall customer experience.

Analyze customer feedback and data to inform strategic decisions.

Job description

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

Overview

Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 300 team members who serve the 60,000+ (and growing) active professionals on our marketplace. We have a fully stacked team from customer support agents to operations managers, to data engineers, and everything in between.

This is one of the funnels that we use to identify and hire excellent people into the Worker Operations organization. Today, we are looking for a Customer Support Manager. We operate in a world of ambiguity and rapid change, and we are looking for scrappy go-getters who have a bias for solving customer problems and driving teams forward.

What we’re looking for: