Offer summary
Qualifications:
Bachelor's degree in Systems Engineering or related fields., ITIL certification: Foundation level preferred advanced level., Over 5 years leading Service Desk operations., Advanced knowledge of ITSM tools..Key responsabilities:
- Supervise remote Service Desk operations 24/7.
- Ensure efficient incident resolution using best ITIL practices.
- Develop and motivate a remote team.
- Monitor KPIs and generate performance reports.
- Act as an escalation point for critical issues.
- Implement process improvements aligned with international standards.
