Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proficiency in troubleshooting hardware and software issues., Strong communication skills for client interaction., Experience with ticketing systems and remote support tools..

Key responsabilities:

Provide first-line technical support to end-users.

Diagnose and resolve technical issues via phone, email, or chat.

Document support requests and resolutions in the ticketing system.

Collaborate with other IT teams to escalate complex issues.

R Systems is a leading digital product engineering company that designs and builds next-gen products, platforms, and digital experiences empowering clients across various industries to overcome digital barriers, put their customers first, and achieve higher revenues as well as operational efficiency. We constantly innovate and bring fresh perspectives to harness the power of the latest technologies like cloud, automation, AI, ML, analytics, Mixed Reality etc. Our 4,400+ technology expeditioners across 26 offices are driven to explore new digital paths, leaving no stone unturned in our quest to deliver business solutions that drive meaningful impact. Our product mindset, capabilities and tools allow us to partner with Tech industry which is no longer limited to ISV and SaaS companies, but also include Telecom, Media, FinTech, InsureTech and HealthTech players, and enable faster new feature release with full ownership and integration into the CI-CD pipeline.

Required profile