VP / SVP, Operations

Description

• People management of Project Management and Office Administration teams
• Manages career development, including goal setting, functional management reviews, and ensures that all development plans and objectives are actively managed for both direct reports as well as indirect reports
• Contributes to goal setting for the PMO, ensuring that overall agency/team objectives are well understood by all team members
• Assess team training needs and support the design and implementation of appropriate training sessions

• Partner with Head of Business Operations and PMO Lead to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize planning workflows and operational efficiency
• Champion “best in class” PMO processes / methodologies to build understanding of Project Management
• Establish and build effective working relationships with key discipline leads (including account services, creative, strategy, marketing technology, media, etc)
• Ensure all team members’ adherence to agency and client standard operating procedures and utilization of appropriate tools and templates
• Instill a philosophy of proactive and strategic resource management. Be a key partner to agency and discipline leaders to prioritize and forecast staffing requirements, fill resource gaps through resource sharing/freelance
• Organize and participate in regular staff meetings
• Serve as client-facing partner in key meetings (ie, agency evaluations, new business initiatives, etc)

• In collaboration with finance, account lead, and office lead, management of agency monthly and annual forecast
• Active management of agency profitability/revenue margins, staff utilization, staff & freelance costs
• Review of all scopes of work for both approved client work as well as new business initiatives
• Development and management of agency staffing plan (including periodic reporting, as needed) in partnership with discipline leads
• Understanding of all client financial requirements & platforms, ensuring teams adhere to client processes
• Participation in key client financial meetings

• 10+ years of related professional experience in program management and/or operations management within a healthcare/pharmaceutical advertising and marketing agency environment
• Thorough understanding of project/program management techniques and methods 
• Excellent knowledge of profitability performance evaluation techniques and key metrics 
• Outstanding knowledge of data analysis, reporting, and budgeting 
• Working knowledge of program management software 
• Advanced MS Excel skills are required 
• Working knowledge of MS PowerPoint and presentation skills 
• Business acumen with a strategic ability 
• Excellent organizational and leadership skills 
• Proven ability to build teams 
• An analytical mind-set with great problem-solving abilities 
• Excellent communication and active listening skills 
• Preferred experience with Ziflow, Workamajig, Jira or similar tools 

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.