Business Operations Lead

Title: Business Operations Lead

Job Code - INBOLP3

eProductivity Software (ePS), is a leading global provider of industry-specific business and production software technology for the print industry. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including Bangalore, India and over thirty years dedicated to delivering best-in-class technology to the printing industry, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.

Position Overview:

 The Business Operations Lead will deliver business process excellence with the mission to meet customer requirements and ePS’ revenue goals. This role will be a liaison between ePS departments to drive operational efficiency.

Position Duties:

• Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction.
• Monitor and evaluate operational performance and recommend improvements.
• Provide guidance and operational support to marketing, sales, services and support.
• Serve as the escalation focal point for the Regional and Global Deal Desk team for all complex deals as well as back up when required.
• Troubleshoot and resolve issues, provide technical support to users.
• Collaborate with business stakeholders to understand their requirements and pain points.
• Analyze and document business processes to identify areas for improvement and automation.
• Provide training and support to end-users on Salesforce best practices.
• Create and maintain documentation for system configurations and processes.
• Stay up to date with Salesforce updates and new features, recommending their implementation as relevant.
• Identify opportunities for ongoing system enhancements and optimizations.

Position Requirements:

• Possess a bachelor’s degree in business, finance or related field.
• Have 3-5 years of experience as a financial analyst, sales operations specialist (deal desk specifically), and experience supporting a complex Sales organization.
• Demonstrated familiarity with the Enterprise SaaS/B2B Industry - Deal Desk, Order Management, Finance Operations, Sales Operations or Pricing experience preferred Demonstrated ability to partner with GTM Teams and other cross-functional departments.
• Knowledge of software + equipment business in a global enterprise.
• General business knowledge, e.g. accounting + tax + legal + IT systems, that can be applied situationally Basic understanding of revenue recognition rules.
• Highly organized, customer-focused, innovative and strong attention to details.
• Excellent communicator, self-aware, transparent, professional, and open to feedback.
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter.
• Ability to prioritize and effectively manage distractions.
• Strong quantitative skills and highly proficient in Salesforce.com.
• Have high emotional IQ (‘EQ’) and ability to maintain poise under pressure.
• Possess excellent skills in oral and written communication as well as documenting business justifications Possess change management skills and experience with a rapidly changing business environment and ongoing operational improvements.
• Possess strong analytical, accounting, and advanced Excel skills.
• Previous experience with Salesforce.com (Lightning) in navigation, report generation, and report building required, Salesforce administration preferred.

       At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective.  Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.

ePS – Empowering Packaging and Print