Clinical Consult Liaison (PST)

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

This Clinical Consult Liaison will contribute to Octave’s mission of expanding access by executing operational processes that allow Octave to quickly grow its team of providers. We want to do our very best for our providers whose values and experience align with Octave’s mission, by facilitating a seamless onboarding process for new providers, and continuously ensuring that providers are set up for success while they are seeing Octave clients. You will play a key role in shaping our clinician onboarding and support processes as we scale.

Responsibilities Include:

• Ensure providers are set up for success before they see their first Octave client.
• Partner with internal cross-functional teams. 
• Track and monitor hired pipelines of new providers.
• Initiate internal onboarding, credentialing, and background check processes.
• Troubleshoot issues that new providers may face.
• Participate in initiatives/projects to identify, scope, and implement opportunities for increased efficiencies.
• Become a subject matter expert in our tools and workstreams to iterate and improve them as we grow and scale.
• Document processes in an easy to understand manner.
• Embody Octave’s mission to deliver extraordinary care in every interaction with providers, vendors, and colleagues.
• Drive engagement and proactive outreach to the providers assigned to you at onboarding.
• Reduce the time to onboard providers and chase target goals so clients can receive care faster.
• Able to work Monday to Friday from 9:00am to 5:00pm PST. 

Preferred Qualifications:

• Minimum 3 years of experience working in an administrative or project management capacity.
• Experience and understanding of the mental health or healthcare industry preferred. 
• Strong roots in customer service, both internal and external.
• Onboarding new hires, building training collateral and conducting evergreen training.
• Detail oriented and impeccable organizational skills are a must. 
• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Ability to work independently, meet deadlines, and engage stakeholders effective to progress initiatives forward.
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented. 
• Nimble and open to frequent change, iterative processes, and operating in a testing culture.
• We are a startup, so flexibility in role and the willingness to go outside of the exact job responsibilities is a requirement.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range is for zone 1 (all states not in zone 2 or zone 3) is $65,800 - $72,000.

The salary range for zone 2 (CO, HI, MD, RI) is $72,400 - $79,200.

The salary range for zone 3 (CA, CT, MA, NJ, NY, WA) is $75,600 - $82,800.

All zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.