IT Support Specialist *REMOTE

Job Title: IT Support Specialist

Department: IT                     

Location: Remote

Reports to: VP of Field Operations  

About CCL:

Citizens’ Climate Lobby (CCL) and Citizens’ Climate Education (CCE) is a nonprofit, nonpartisan, grassroots advocacy climate change organization focused on national policies to address climate change.

Our consistently respectful, nonpartisan approach to climate education is designed to create a broad, sustainable foundation for climate action across all geographic regions and political inclinations. By building upon shared values rather than partisan divides, and empowering our supporters to work in keeping with the concerns of their local communities, we work towards the adoption of fair, effective, and sustainable climate change solutions.

Job Summary:

We are seeking an Entry-Level Applications Support Specialist to join our team. In this role, you will support, update, and maintain essential applications, including Salesforce, WordPress, Personify's Small World Community, Eventbrite, and Classy’s Salesforce integrations. You’ll also assist with GitHub deployment processes and work with APIs to ensure seamless system functionality. This is an excellent opportunity for someone passionate about technology and eager to learn.

Key Responsibilities:

• Application Support: Provide day-to-day support for applications, troubleshooting issues, and ensuring optimal performance.

• Updates and Maintenance: Assist in implementing updates and maintaining integrations to keep applications running smoothly.

• WordPress / Community Management: Assist with content updates, plugin management, and basic troubleshooting for WordPress. Support users and administrators of Personify’s Small World Community platform by resolving issues and maintaining functionality.

• Google Workspace Administrator: Create and manage accounts for CCL staff and volunteer leadership. 

• Zoom Account Administrator and Tech Support: Managing account settings, user permissions, and integrations while providing technical assistance to troubleshoot issues, ensure smooth operation of meetings and webinars, and optimize the platform for organizational needs.

• GitHub Deployment: Assist with application deployments using GitHub, ensuring accurate version control and documentation.

• Systems Integration: Work with various platforms, ensuring data flows seamlessly.

• Collaboration: Work closely with other team members to ensure systems meet organizational needs and goals.

• Documentation: Maintain clear and accurate documentation for application updates, deployments, and issue resolutions.

Desired Qualifications:

• Familiarity with database/content management applications.

• Familiarity with WordPress.

• Basic understanding of GitHub, version control systems, and deployment processes.

• Strong problem-solving skills and a willingness to learn.

• Excellent communication skills and the ability to work collaboratively with a team.

• Detail-oriented with the ability to prioritize tasks effectively.

This role offers an opportunity to gain hands-on experience with widely used tools and applications while developing valuable skills in IT, software support, and integration management. 

Compensation:

$60,000 per year annual salary. Benefits for a full-time position include health insurance (eligibility after waiting period), dental and vision insurance, life insurance, and a 401K retirement plan. Two weeks accrued vacation for all first-year employees. An additional week of vacation is accrued after one year of employment with Citizens’ Climate.

Schedule: 

This is a full-time, exempt position. Evening and weekend hours may be necessary when working with volunteers and staff across multiple time zones. Occasional travel may be expected.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

CCL/CCE is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for this position without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. 

In order to further our efforts to create an inclusive and fair workplace, we uphold the Americans with Disabilities Act and provide reasonable accommodations to employees with disabilities.