IT Specialist at 7shifts: Team Management for Restaurants

Job description

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the IT Specialist at 7shifts, you’ll play a key role in ensuring our Shifties have a seamless and efficient tech experience. From troubleshooting issues to optimizing systems, you’ll help keep operations running smoothly while making sure everyone who interacts with you has a great experience. Reporting to the Director of IT, you’ll collaborate across teams to implement smart, scalable solutions that enhance efficiency, security, and workflow. This is a hands-on role where your expertise will directly impact how our team works, keeping everything connected and running effortlessly.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What you’ll do:

Provide IT support through our ticketing system (Jira), troubleshooting issues to keep employees productive and minimize downtime
Support and maintain key software platforms, ensuring smooth daily operations across the company
Manage and optimize our IT environment, helping to scale systems as the company grows
Assist with IT projects and proactively find ways to improve workflows and team efficiency
Support onboarding and offboarding, ensuring a seamless technology experience for new and departing employees
Create knowledge base (KB) articles to empower employees with self-service solutions and reduce recurring IT issues

What you bring:

5+ years of experience working with Mac, helping teams stay productive and solving tech issues before they slow anyone down
3+ years in a fast-moving SaaS environment, managing user access and keeping systems secure without getting in the way of work
Strong written and verbal communication skills—you can break down technical problems in a way that makes sense to everyone
Hands-on experience with SaaS tools like G Suite, O365, Slack, Zoom, and Atlassian—you know how to keep teams connected and running smoothly
Experience with Jamf Pro or similar tools to manage and secure Apple devices at scale
Familiarity with Okta, from setup to implementation, ensuring seamless and secure access for all users

It’d be even cooler if you had:

Strong scripting skills in Bash, Python, or Perl, making repetitive tasks a thing of the past
Familiarity with Infrastructure as Code—you get how automation and scalability fit into IT operations

Our commitment to our team members:

Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more