Client Operations Coordinator

Client Operations Coordinator

TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the role

We’re looking for a Client Operations Coordinator to join our team, based in Colombia. This is a fully remote role, but you’ll be working closely with teams across the business, so strong communication and organisational skills are key to keeping everything on track.

Some daily responsibilities will include-

• Regularly monitor and forecast to prevent issues like cash flow gaps and projection non-compliance.
• Support finance, operations, and management to ensure compliance and account development.
• Analyse Power BI dashboards (housekeeping, contract KPIs) to keep processes smooth and data clean.
• Manage invoicing, aged debt, and payments, ensuring accurate financial data.
• Oversee daily reports and financial compliance for projects and campaigns.
• Collaborate with management and operations teams to improve processes.
• Handle financial escalations, invoicing, and billing issues with clients and suppliers.
• Identify and propose innovative ways to enhance client services.
• Ensure compliance with contract requirements and maintain accurate documentation.
• Use Power BI to track KPIs and ensure clean, compliant data.
• Participate in daily meetings to address operational challenges.
• Build strong relationships to ensure client satisfaction and smooth operations.

About you

You’re detail-oriented, organised, and confident handling multiple tasks at once. You’re also great at building relationships and have strong communication skills in English, as you’ll be working with teams across different locations. Strong MS Excel skills are a must, along with familiarity with Power BI and confidence using internal systems. Since you’ll be working with multiple stakeholders, fluent English (both written and spoken) is essential. We’re looking for someone proactive, organised, and confident who can work independently while keeping everything moving smoothly.