Community Manager

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters:

As a Community Manager at Vonage, you will primarily work on identifying and establishing relationships with key developer communities and community leaders in the US region, in order to understand their needs, and build a collaborative environment to ensure we can authentically and effectively serve them. You will work as part of a global Developer Relations team whose goal is to raise awareness of Vonage within developer communities, run engaging physical and online events and campaigns and gather actionable product feedback through community building activities.

The Community team comprises a Head of Community and three Community Managers (covering EMEA, APAC,US and Global). All Community Managers work on global initiatives with a focus on the region they're based in.

In this role, you’ll:

• Develop and implement a comprehensive strategy to drive engagement with developers in the US, focusing on re-engaging existing community members and acquiring new customers.  
• Connect and collaborate with established developer communities across the US to sustain engagement, promote user growth, and increase awareness of Vonage.  
• Partner with the Developer Relations team to enhance overall community satisfaction, including improving response rates and sentiment scores.  
• Contribute to the broader strategy to drive awareness, engagement, and retention within Vonage’s 1M+ developer community, as well as third-party communities.  
• Track and report on goals and metrics for developer community initiatives, covering both US and online engagement.  
• Oversee and manage operations, logistics, budgeting, communications, and performance measurement for virtual events, campaigns, and other engagement programs.  
• Collaborate with teams across Marketing, Product, Engineering, and other departments to ensure alignment and effective representation of the US developer community.  
• Lead initiatives to gather feedback from the US developer community and share insights with internal teams to improve the overall developer experience.  
• Develop and maintain internal processes, guides, and Wiki pages to support and empower the Developer Relations team in engaging with developer communities.  
• Create and curate content for social media, blogs, events, announcements, and more in collaboration with internal and external stakeholders.  
• Coordinate with external vendors on strategic consulting projects and the design of collateral and swag.

What you’ll bring:

A deep understanding of US developer networks and market dynamics to create initiatives that resonate with the target audience. Must be skilled in re-engaging existing community members with a focus on engagement over growth. The ideal candidate is enthusiastic about both designing and executing initiatives, balancing strategic planning with hands-on delivery.

Required

• 5+ years of experience as a Community Manager in a SaaS company working directly with developers.
• Experience of managing events from ideation to execution.
• Project management experience working cross-functionally and with all levels of management.
• Excellent written and verbal communication skills. We primarily communicate in English, but other languages are always a plus!

Desirable

• Experience in creating simple design assets.
• Ability to write basic code snippets in any language of your choosing.
• Experience speaking at developer conferences, user groups, or meetups.
• Experience running a developer champion, ambassador or similar program.

How you’ll benefit:

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance

Where you will work:

This position offers a remote work arrangement based out of the USA, specifically in Eastern and Central time zones.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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