Service Coordinator with Swedish customer service experience. Preferably both Finnish and Swedish speaking

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment  for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Service Coordinator with Swedish customer service experience

Are you passionate about providing professional customer service and excellent customer experience?

We are growing fast in TTI, and we are therefore looking for a dedicated Sales Coordinator with experience in Customer Service for the Swedish market to our Nordic headquarter in Copenhagen as soon as possible. You will become part of a strong customer service team of 14 dedicated individuals, whose primary task is to provide professional consultancy to our customers and sales support to our account managers.

Who is TTI Nordic?

Curious about who we are? Don't miss out on our TTI Nordic company video here!
 

Techtronic Industries (TTI) is driving innovation in cordless technology, leading the way in power tools, accessories, outdoor power equipment. With approx. 45,000 employees and $13.7 billion in revenue in 2023, we’re setting new standards for performance and quality. MILWAUKEE® empowers professionals with cutting-edge tools for safety and efficiency, while RYOBI® inspires DIY enthusiasts with innovative solutions. TTI Nordic employs 500 people across the Nordic and Baltic regions, with the Nordic headquarters located near Copenhagen.

The role and Customer Service Team

As our Sales Coordinator, you'll become an invaluable part of our team, where each day brings new challenges that you handle with ease and professionalism. We emphasize close collaboration across departments, where we share knowledge and lift each other up. We'll train you to become a specialist who masters all the "hacks" and tools, so you can offer quick and sophisticated solutions to our customers. With our strong support and your growing expertise, you'll become a key resource who consistently delivers top-notch customer experience.

More specifically:

High quality customer Service

You handle incoming inquiries by phone and mail in Swedish and English. In addition, you support our customers processing their orders in our order system and Salesforce. Your focus is to find the best solution together with our customers and ensure they meet dedicated professionalism when contacting us.

Collaboration across the organisation

In your daily work, you'll be in contact with our account managers, assisting them in driving sales. Additionally, you'll collaborate with our talented and ambitious sales team during product campaigns and conferences.

The job is a full-time job and working hours are Monday-Thursday from 07:30 – 15:30 and Friday from 07:30 – 15:00. The phones are open between 07:30 – 15:00.

Who are you?

• Swedish-speaking or someone with experience in customer service for Swedish customers.

• If you also understand or speak Finnish, that’s a big plus—but not a requirement for the position.

• Have experience from a similar position

• You should love talking on the phone with customers, take ownership, and feel comfortable making decisions on your own - and you should thrive in a team where we collectively contribute to achieving results and goals.

• It is important that you are proactive, enterprising and flexible.

• You love to learn new stuff and are passionate about getting to know and understand our products.

• Someone who never says no and always steps up when an extra hand is needed.

• Possess a flexible and positive mindset when working with customers and colleagues and being solution oriented and service-minded is part of your DNA.

• Thrive in a high pace environment.

What we offer:

Join our well-established company with market-leading products like MILWAUKEE® and Ryobi® and discover an exciting, independent role with amazing colleagues. Within our dynamic and supportive Customer Service Team, you'll have the opportunity to strengthen your competencies in sales and customer service and build a strong foundation for sophisticated customer and issue handling, enabling you to work at a high level of professionalism.

As part of our team, you'll enjoy the freedom to work in your own way, with plenty of collaboration across departments. We provide all the training, tools and resources you need to excel in your role. We offer you a competitive salary + pensions scheme and a wide range of other benefits such as:

• A big team with lovely, fun and dedicated colleagues.

• Great management that focuses on your development

• Lots of fun social events such as our summer party, winther party, sales events and conferences etc.

• Flexibility to work from home 1 day a week.

• Generous discounts on our power and hand tools, garden tools, accessories etc.

• A range of in-house optional purchase health initiatives such as massage services

• A beneficial pension and healthcare package

We're situated on the first floor in Stamholmen 147, in Hvidovre, in our office accommodating 100 colleagues with plenty of parking spaces. Enjoy premium coffee and unlimited fruit and sparkling water right here in our office. On the ground floor, our canteen area provides a delicious in-house lunch service. Additionally, you can purchase fantastic sourdough bread, Wednesday cinnamon buns (kanel bullar), packed meals to go, snacks, beverages, wines and more.

Want to apply for the position?

We aim to find the best candidates, but we don't believe in lengthy formal cover letters...

Therefore, if you want to apply for the job, simply click "apply" and then:

1. Attach your CV

2. Attach a document briefly answering these 4 questions:

1) What is your proficiency level in Swedish, both written and spoken? And what is your proficiency level in Finish, both written and spoken

2) Provide us with 2 personal qualities and 2 professional qualities that you would like to emphasize for us.

3) Describe three things during a typical workday that motivate you and energize you.

4) Describe a situation where you provided assistance or service that you are particularly proud of.

The recruiting process

Interviews are conducted on an ongoing basis. The ideal start date is as soon as possible, preferably no later than May/June 2025.

#LI-RB1 #TTI-Nordic #LI-ONSITE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!