Supervisor, Title Procurement

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Title Procurement Supervisor is responsible for working with managers to understand companywide goals and help their departments contribute positively to the company’s vision. This involves developing strategies for improving productivity, performance, profitability, and guiding team members to reach these goals.

Responsibilities

Supervise the Title Center services and handles all critical items or delegates to the title team member as appropriate

Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes

Manages staff and monitors their work to ensure accuracy and completion of tasks

Hires and manages the performance of title center employees

Monitors productivity and efficiency through the dashboard, automation, and title tracker platforms

Schedules time off and monitors attendance. Approves time cards

Responsible for running and reviewing several reports related to title center metrics

Resolves employee conflicts

Enforces company policies and procedures and sets an example and expectations for the team

Conforms audit requirements and implements changes/procedures as directed by audit results

Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes

Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV

Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV

Monitors and updates Vehicle Industry News memos from DMV

Oversees the training of new Title Specialists and DMV Processors

Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms

Develops working relationships with Salvage Providers and various DMV units

Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities

Develops progression plans and works to support employee growth and development goals

Works closely with Senior Manager on reporting and communicating status, needs, and resources

Other duties as assigned per business needs

Qualifications

2+ years of relative experience above the required years

Excellent organizational skills and attention to detail

Strong administrative skills and basic project management experience

Excellent written and communication skills

Strong customer service, organizational, and interpersonal communication skills

Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint

Typical Field Office Environment