Job description

A little about who we are

Taxually is a global transactions tax SaaS scale up offering a suite of products to enhance the way its clients manage their tax processes. Founded in 2018, Taxually has grown nearly 300% year on year, and now works with over 12,000 customers in more than 60 countries. We have built, and continue to build, the most advanced technology within the tax sector, which has resulted in numerous members of the Fortune 500 adopting our solutions and strong Private Equity backing.

We have a dedicated, hard working, growing team - the type of person who works here is driven, motivated, empowered and forward thinking. We want people to challenge, to bring new ideas and to add to the growth of Taxually.

What you'll be doing
Here are a few hints on what you are expected to do at Taxually:

Providing our users with an outstanding customer experience - it is part of our mission to make Taxually users feel satisfied with our toolkit and service
Supporting clients with the onboarding via email, phone and chat
Making sure our clients know how to register
Assisting with retention processes for existing customers
Fielding complaints and ensuring customer solutions and satisfaction
Collaborating with other departments
Guiding clients through various platforms
This role will focus on the US time-zones

What you'll need:

With the right attitude there is nothing you can't achieve. Nevertheless bringing the following fundamental skills may help you succeed in your role at Taxually:

1-3 years of experience in Customer Success
Native/Professional English language knowledge
Any additional European language is a plus
Empathy and love for helping people
Remote customer service experience (phone, email, chat)
Ability to understand and explain complex issues in an easy manner
Excellent organization & communication skills
If you are a driven, self-motivated and highly flexible team player on top of being a self-learner and independent problem-solver, we will not even ask you for a Bachelor's degree or equivalent.

What We Offer:

Competitive salary and performance-based incentives.
A dynamic and supportive team environment with opportunities for growth and development.
The chance to work with a market-leading tax compliance solution.
Ongoing training and access to industry experts to boost your tax knowledge.
Flexible working options and a commitment to work-life balance.

Don't meet all of the role requirements?

Don't worry! We care about outcomes rather than tickbox criteria, and it's often the case that the perfect person for the role has a CV that looks a little different.

Research (by Harvard University 🤓) shows that women are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.

At Taxually, we are committed to building a company that includes people from a variety of different backgrounds. We're particularly interested in hearing from people from typically underrepresented groups in the tech industry.

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