Job description

This is a remote position.

Schedule:

40 hours per week, Monday through Friday with flexible shifts between 7 AM to 5 PM Pacific Time

Client Timezone: Pacific Time

Client Overview

Step into the world of financial problem-solving with our client, a leading company in the credit resolution industry. This innovative organization is dedicated to helping individuals navigate complex financial situations and find pathways to financial stability. With a commitment to ethical practices and customer-centric solutions, our client stands at the intersection of finance and compassionate service. They leverage cutting-edge technology and data-driven strategies to provide personalized resolution options for customers facing credit card challenges.

Job Description

Embark on a rewarding career as a Credit Card Resolution Agent and become a financial lifeline for those in need! In this dynamic role, you’ll be at the forefront of helping individuals overcome credit card debt and regain financial stability. You’ll utilize your negotiation prowess and financial acumen to craft tailored solutions for a diverse range of customers. This position offers a unique blend of problem-solving, customer service, and financial strategy, allowing you to make a significant difference in people’s lives. You’ll develop expertise in credit policies, negotiation techniques, and financial regulations while working in a supportive, growth-oriented environment. Join us in this challenging yet fulfilling role where every day brings new opportunities to transform financial distress into hope and resolution.

Responsibilities

Engage in both inbound and outbound calls, providing a lifeline to customers grappling with credit card issues
Craft innovative settlement strategies and payment plans, balancing the needs of customers and creditors
Become a beacon of clarity, explaining complex credit card policies and resolution options in easy-to-understand terms
Maintain meticulous records of customer interactions and resolutions in our advanced CRM system, ensuring continuity of care
Strive to surpass performance metrics while never losing sight of the human element in each interaction
Collaborate seamlessly with other departments to provide holistic support and explore all possible avenues for customer assistance
Stay abreast of financial regulations and industry trends to provide cutting-edge solutions
Transform challenging conversations into positive outcomes, helping customers see a path forward

Requirements

Strong negotiation skills with the ability to find win-win solutions in complex situations
Experience in sales, debt collection, or financial services (2-3 years preferred), with a track record of successful resolutions
Exceptional emotional intelligence and the ability to remain calm and professional in high-pressure scenarios
Sharp problem-solving and critical thinking skills, with the ability to analyze financial situations quickly
Solid understanding of financial regulations and credit card industry practices (we’ll provide ongoing training to keep you up-to-date)
Unwavering commitment to ethical standards and customer privacy
Excellent verbal and written communication skills, with the ability to explain complex concepts simply
Proficiency in using CRM systems and financial software
Ability to work independently while also contributing to a team environment
Adaptability to handle a diverse range of customer situations and financial scenarios
Commitment to continuous learning and professional development in the ever-evolving financial sector