Lead Coder

What We’re Looking For:

Our coding team is growing, and we need a Lead Coder to join the team to help support our client needs. We’re looking for a strong, experienced candidate for this role who possesses high attention to detail/accuracy and a depth of knowledge in medical terminology with extensive hands-on experience with EPIC systems, including configuration, troubleshooting, and workflow optimization. This role is fully remote and has a flexible schedule.

What You Will Do: 

• Report daily coding volumes and identify any potential risks to meeting bill hold deadlines to all stakeholders.
• Monitor coding workflow and identify potential bottlenecks. 
• Oversee coding schedules and distribute workload within the work queues to ensure balanced assignments among team members and bill hold goals are met within each service.
• Work with the Revenue Cycle Management Department to resolve billing and patient registration issues, ensuring seamless data flow.
• Partner with the Charge Master Team to add new charge codes to the ED preference lists.
• Collaborate with Physician Groups to process requests for new provider enrollments in EPIC.
• Report and collaborate with client leadership to resolve technical workflow issues, including WQ, EPIC, and 3M.
• Report, open and escalate tickets as needed, track outcomes, and communicate resolutions to the coding team.
• Review and address email requests from client staff related to:
• Coding and charge corrections
• Denials and edits
• Hold issues and trauma reviews
• Ensure resolution is communicated effectively to all stakeholders.
• Coordinate access and deactivation requests for client systems as needed.
• Follow up to ensure timely access for new users and deactivate access for those no longer requiring it.
• Provide and communicate access instructions for new users.
• Supervise and delegate coding tasks to a team of medical coders. 
• Address coding errors and resolve discrepancies, and process rebills when necessary.
• Facilitate training for coders on coding workflows and/or updates

What You Need to Succeed:

• Extensive hands-on experience with EPIC systems, including configuration, troubleshooting, and workflow optimization.
• Serve as the primary point of contact for EPIC system troubleshooting and resolution, addressing user-reported issues in a timely and efficient manner.
• Be able to analyze, diagnose, and resolve system errors, workflow inefficiencies, and integration challenges within EPIC.
• High School Diploma or GED required.
• Associate or bachelor’s degree in health information management or any Healthcare Related Field A+
• Coding Certification from the American Health Information Management Association (AHIMA) required. Preferred: RHIA, RHIT, CCS – AHIMA credentials
• Three to Five (3-5) years of coding experience 
• Previous supervisory/team lead experience is a plus
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

What Helps You Stand Out:

• Effective oral and written communication skills
• Strong knowledge of ICD 10 CM, PCS and/or CPT
• Strong analytical skills to interpret data
• Strong knowledge of human anatomy, medical terminology, and surgical terminology
• Strong critical thinking skills and decision-making skills
• Strong knowledge of coding compliance policies, coding guidelines for multiple specialties, and insurance payor policies
• Education/Training experience is a plus

What We Offer:

• Benefits for Full-Time employees: Medical, Dental, Vision, 401k Savings Plan w/match, 2 weeks of paid time off, and Paid Holidays, Floating Holidays
• Benefits for PRN employees: 401k savings plan w/match 
• Free CEUs every year
• Stipend provided to assist with education and professional dues (AHIMA/AAPC)
• Equipment: monitor, laptop, mouse, headset, and keyboard
• Comprehensive training led by a credentialed professional coding manager 
• Exceptional service-style management and mentorship (we’re in this together!)