Customer Success Operations Analyst

Description
As a Customer Success Operations Analyst, you will play a vital role in supporting the Customer Success (CS) team’s operational effectiveness and scalability. This position is ideal for someone with an eye toward data analysis, process improvement, and operational rigor. You will work closely with our CS Leadership team and Manager of Customer Success Programs and Operations to build and maintain reporting, improve operational workflows, and support key Customer Success initiatives.

Location

This role will be remote-first (work from home), but the candidate must be based in Charlotte, NC.

Key Responsibilities

• Reporting & Analytics: Create, maintain, and improve reporting for the Customer Success team using tools such as Salesforce, Excel, and BI platforms.
• Forecasting Support: Help maintain weekly operational processes around revenue forecasting by creating and verifying reports.
• Data Hygiene: Collaborate with Sales Operations, Revenue Operations, and Finance teams to resolve CRM discrepancies and ensure accurate and reliable data across systems.
• Resource Planning: Assist in informing and maintaining the resourcing and coverage model for the Customer Success team.
• Platform Support: Contribute to the development, maintenance, and optimization of our CS-owned customer success platform.
• Process Improvement: Identify opportunities for process efficiencies and collaborate with stakeholders to implement solutions that enhance team performance.  Smoke testing when needed.

Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field.
• Proficiency in data analysis and reporting tools, particularly Excel.
• Strong problem-solving and organizational skills with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively across teams and adapt to a dynamic work environment.
• Familiarity with customer success platforms (e.g., Planhat, Gainsight) and CRMs (e.g., Salesforce) is a plus.

Benefits:

• Competitive salary commensurate with experience and qualifications. 
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• 401K savings program with company match.
• Generous paid time off (PTO) is offered to support the ability to rest and recharge
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

The compensation for this position is commensurate upon experience, with a range between $40,000.00 - $50,000.00 USD in on target earnings.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.