Services Technician - Media Composer

About the Team
Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.
Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Music Production customer bases.

 
What you'll do

• Providing technical support, predominantly for Media Composer to customers in the professional broadcast segment and resellers
• Managing support cases through web based submissions and via phone for emergency level issues.
• Adhering to Avid’s contractual SLAs (Service Level Agreements).

About You:

• You have a passion for technology.
• You are keen to learn workflow and how the Media Composer system forms the heart of Avid’s Media Central Product range
• You will serve as the customer’s primary point of contact.
• You will own customer issues, from start to finish.
• You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability think on your feet.
• You are self-starter who is comfortable with taking the initiative.
• Sometimes you won’t know the answer, but you’re the kind of person who is always up for a challenge and are curious to get to the bottom of an issue.
• You’ll rely on your resources and your team and quickly research a response.

Qualifications:

• BA or BS in Digital Media Production, Video and Streaming Technology, Film and Video Production (or similar) or Computer Science.
• Existing knowledge/user experience with Avid Media Composer.
• Knowledge of other Avid’s products is a plus.
• You possess high degree of computer literacy.
• You are fluent in English; second language is a plus (German, Spanish, French).
• Knowledge about network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
• Knowledge about Linux/CentOS shell is a plus

About Avid:
Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, Nexis®, Media Central®, and Sibelius®. Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 15 Emmys®.

#LI- Remote
#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!