Job description

Do you like to use technology to automate processes or improve client experience? If so, a position on our Automation Team may be a good fit for you.

This Project Coordinator will report to our Development Team Lead and will focus on projects using technology to improve service for our clients and increase efficiency for our staff.

The focus of the Project Coordinator role can change. It will depend on both the capability of the person in the role and the season in which we are (because our short term business needs are driven by the season).

This full-time, non-exempt position is remote from your home office. We will provide you with a home office set-up including a computer and a phone. Nova has been offering remote work for over 10 years. We offer a great work experience for our remote employees!

This position includes a competitive benefits package including paid time off, health insurance, dental insurance, disability insurance, life insurance, and a 401(k) plan.

To support your professional development, you may be eligible for paid time and/or financial incentives to obtain relevant software credentials and/or credentials related to the 401(k) industry.

Nova 401(k) Associates is a vibrant national third-party administration firm for 401(k) plans. Our industry is stable and growing.

Job Responsibilities:

Assist in projects identified by management to automate work processes, improve customer service and company image
Report regularly to management verbally and in writing
Communicate potential issues and solutions so that management and other team members can understand
Communicate with the technical team to ensure proposed solutions are consistent with our standards
Collaborate with different segments of the business and Automation team including vocalizing concerns
Assign and track ticket requests and developer assignments
Attend or facilitate stand-up calls with developers and/or business to track progress, blockers, and scope changes
Troubleshoot specific issues related to our payroll integration product. This is a internally built data product, so this requires a desire to deeply study specific data flow and custom tools.
Discuss workflow with business and developers for clarity and ways to optimize
Review workflow templates with our business leads and developers to improve efficiency, reporting, and resiliency
Contribute to the continuous improvement of internal software development processes

Qualifications:

Bachelor’s degree
Ability to document processes in a team environment
Strong written and verbal communication skills
Curiosity-independent research and analytical skills
Desire to continually upgrade your knowledge, skills, and relationships with others at the company
High level of critical thinking
Ability to communicate directly in a helpful, friendly, and firm manner when appropriate
Coachable
Must be able to pass a background check
Comfortable with Microsoft Teams and conference calls as primary method of interacting with team leader
Desire to continually improve systems in maintainability and resilience
Desire to learn industry-specific tools used to manipulate data
Success in this role will require you to continuously learn about and track key technical processes that provide critical support to our business
Prior experience in a business or technical setting that involves detailed multi-person workflows, or facilitating project planning meetings, or experience in a business analyst or project managing related role is a plus
Familiarity with some aspect of development ( virtual machines, MySql, GitHub, programming) is a plus
Prior experience or familiarity with payroll, retirement plans, finance is a plus